Beryl Finlay-Baker
Far Rockaway,NY
Summary
My goal is to obtain employment whereby I can utilize my skills and knowledge in the healthcare environment and provide exceptional service to patients. Patient-focused Medical Administrative Assistant equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
1
1
year of professional experience
Work History
Home Healthcare Services
Private Employment
Brooklyn , NY
01.2019 - 02.2020
- Provided home healthcare services for stage 4 cancer patient
- Provided full patient care for all activities of daily living (ADLs) including baths, meal preparation, feeding, therapeutic communication, companionship, medication administration and compliance).
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
G.E.D Diploma -
Brooklyn Adult Learning Center
01.2020
Brooklyn Adult Learning Center
Brooklyn NYSkills
- Beginner Excel, PowerPoint, Microsoft word, Typing
- Patient Focused Intercommunication Skills (time management and organization skills, therapeutic communication skills, patient monitoring, compassion care, and empathy)
- Compassionate Client Care
- Patient Care
- Meal Preparation
- ADL Support
References
References available upon request
Timeline
Home Healthcare Services
Private Employment
01.2019 - 02.2020
G.E.D Diploma -
Brooklyn Adult Learning Center
Brooklyn Adult Learning Center
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