Professional Summary
Overview
Work History
Education
Skills
Timeline

April Harrison

Wingate Hotel
Waldorf,MD
2
years of professional experience

Dynamic Manager with strong customer service and problem-solving skills. Committed to enhancing guest satisfaction and operational efficiency.

Work History

Front Desk Manager

1 Year 5 Months
Wingate Hotel | 06.2023 - 11.2024
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Resolved guest inquiries and complaints efficiently, enhancing customer satisfaction.
  • Trained new front desk associates on hotel policies and procedures.

Salon Owner

1 Year 10 Months
Self-employeed | 08.2022 - 06.2024
  • Managed daily operations and scheduling for optimal client service delivery.
  • Trained and mentored junior stylists to enhance service quality and client satisfaction.
  • Developed and implemented marketing strategies to increase salon visibility and clientele.
  • Maintained inventory control, ordering supplies to ensure uninterrupted service flow.

Manager

5 Months
Carolina Kitchen | 09.2023 - 02.2024
  • Supervised daily operations to ensure high-quality food preparation and service standards.
  • Trained and mentored team members to enhance productivity and service efficiency.
  • Implemented inventory management practices, reducing waste through effective stock control.
  • Developed staff schedules to optimize labor costs while maintaining service levels.

Education

Associate of Science - Cyber Security

College of Southern Maryland | La Plata, MD | 05-2027
  • Dean's List 2026

Cosometologist - Hair

Aarons Beauty Academy | Waldorf, MD | 08-2016

Specialize in Color, Cut, Hair Extensions, Weaves, Wigs

Skills

Customer service
Check-in and Check-out procedures
Problem-solving skills
Problem-solving
Customer service expertise
Guest relations
Conflict management
Leadership qualities
Inventory oversight
Time management
Staff supervision
Daily reporting
Shift scheduling
Reception expertise
Listening skills
Hospitality management
Policy enforcement
Scheduling and calendar management

Timeline

Manager

Carolina Kitchen
09.2023 - 02.2024Read More

Front Desk Manager

Wingate Hotel
06.2023 - 11.2024Read More

Salon Owner

Self-employeed
08.2022 - 06.2024Read More

College of Southern Maryland

Associate of Science from Cyber Security
Read More

Aarons Beauty Academy

Cosometologist from Hair
Read More
April Harrison