April Haselhuhn
Bozeman,MT
Summary
Seeking employment that fits my career goals. This is an employer with a true team mentality, an employer that has a welcoming atmosphere when asking questions/seeking new knowledge. A place that looks at those who strive to climb the ladder of success as a valued asset to their company. I am a proactive self-driven employee, always ready for diverse animal needs. Knowledgeable about nutrition, medication, and differences between breeds and species. Maintaining the health of animals by calmly controlling behaviors and anticipating problems before they arise. I am the type of person who is always passionate about what I do.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
West Paw
11.2022 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal/external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Reptile & Freshwater specialist
The Viv
07.2021 - 11.2022
- Kept cages, areas neat and clean. Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as species specific habitats and building natural vivariums.
- Monitored animals for behavioral problems and signs of health issues.
Veterinary Technician Assistant
Banfield Pet Hospital
07.2021 - 05.2022
- Cleaned/disinfected exam areas, surgical equipment, and kennels.
- Went over available services, and outlined costs, with owners. Educated owners on animal care, nutrition, medical conditions, and disease management.
- Administered medications to animals in treatment and exams. Provided care for animals before surgeries.
- Maintained accurate pharmacy records and controlled drug test logs. Restocked surgical and pharmacy.
- Collected patient biopsies and blood samples, andperformed radiographs. Triaged incoming patients to determine treatment needs and urgency of care.
Pet Products Purchasing & Ordering Manager
Northwest Seed & Pet
02.2021 - 07.2021
- Leveraged store promotions and optimized floor layout to increase sales by 20%. Drove sales through companion animal adoptions and related product recommendations.
- Analyzed inventory trends to order appropriate stock quantities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Client Service Representative
Paw Print Genetics
03.2020 - 02.2021
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Trained new personnel regarding company operations, policies, and services.
- Liaised with national and international customers to highlight technologies and advancements in research.
- Read and interpret Canine, Feline, Equine, and Avian testing to improve genetic research information and real-world data usage for customers.
Manager's Assistant/ Associate
Bath And Body Work
01.2009 - 03.2020
- Continuously adhered to strict regulations as well as detailed instructions, guidelines, and specifications.
- Set and enforce performance and service standards to keep consistent.
- Monitored cash intake and deposit records.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules, and made hiring recommendations.
- Reviewed sales/gross profit report. Developed strategies to increase sales and drive profits.
Associate Holistic Animal Nutritionist
Bridger Animal Nutrition
04.2017 - 09.2019
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Barn Manager
Larkspur Farm
12.2015 - 04.2016
- Monitored overall health and well-being of 36 horses, maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Reported any property damage or concerns to owner.
- Loaded and unloaded heavy machinery and equipment, and managed inventory.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Kennel Technician
A Country Animal Hospital
12.2013 - 06.2015
- Cleaned and maintained kennel areas.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas/medication. Performed basic wound care and other medical aid.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Documented animals' weight, size, and condition in computer system for review by senior staff.
- Educated visitors on proper animal care and handling.
Education
Bachelor Of Applied Science - Equine Genetics & Animal Science
Montana State University
Bozeman, MT05.2026
Holistic Animal Nutrition certification - Holistic Animal Nutritionist
DNM University
Online06.2018
Associate Of Applied Science - Veterinary Medicine (Pre-Veterinarian)
Spokane Community College
Spokane, WA08.2013
Skills
- High-level knowledge in Animal nutrition,supplements including but not limited to Raw food, Kibble, holistic/traditional, and Dietary Supplements
- High-level knowledge in Animal Medicine including but not limited to holistic/traditional Medicine
- Medical Recordkeeping, Emergency Pet Care, Breed/Species Knowledge, Disease Control
Skill set:
- Document and Records Management, Coaching and Mentoring, Social Media Platforms, Sales and Marketing, Plan Projects,Team Leadership, Project Management, Invoice Reconciliation, Supplier Relations, Overseeing Employees, and staff Management
- Companion Animal Adoption Procedures
- Unpacking Merchandise, Product Selection, Managing Inventory Stock, Analyzing Profitability
- Recruitment and Training Staff Coaching
Timeline
Customer Service Specialist
West Paw
11.2022 - 06.2023
Reptile & Freshwater specialist
The Viv
07.2021 - 11.2022
Veterinary Technician Assistant
Banfield Pet Hospital
07.2021 - 05.2022
Pet Products Purchasing & Ordering Manager
Northwest Seed & Pet
02.2021 - 07.2021
Client Service Representative
Paw Print Genetics
03.2020 - 02.2021
Associate Holistic Animal Nutritionist
Bridger Animal Nutrition
04.2017 - 09.2019
Barn Manager
Larkspur Farm
12.2015 - 04.2016
Kennel Technician
A Country Animal Hospital
12.2013 - 06.2015
Manager's Assistant/ Associate
Bath And Body Work
01.2009 - 03.2020
Bachelor Of Applied Science - Equine Genetics & Animal Science
Montana State University
Holistic Animal Nutrition certification - Holistic Animal Nutritionist
DNM University
Associate Of Applied Science - Veterinary Medicine (Pre-Veterinarian)
Spokane Community College
Similar Profiles
BRITTE BENNETTBRITTE BENNETT
Vice President of Sales at West PawVice President of Sales at West Paw
AMY SCHUMANNAMY SCHUMANN
Communications and Social Media Manager at WEST PAWCommunications and Social Media Manager at WEST PAW
Korrie PerkinsKorrie Perkins
Food Service Director at Paw Paw Public SchoolsFood Service Director at Paw Paw Public Schools
Stephanie JohnsonStephanie Johnson
Renewals Manager at Foundant TechnologiesRenewals Manager at Foundant Technologies
William ManthieWilliam Manthie
Manager in Training at WinCo FoodsManager in Training at WinCo Foods