April Hawkins
Sweetwater
Summary
Dedicated and detail-oriented professional with extensive experience in food stamps and Medicaid knowledge. Proven track record of accurately managing applications, ensuring compliance with regulations, and resolving client issues efficiently. Skilled at answering client inquiries, providing clear and helpful information, and guiding individuals through complex processes. Known for excellent communication skills, a strong customer service orientation, and a commitment to assisting clients in navigating the system with ease and confidence.
Overview
14
14
years of professional experience
Work History
Clerk II
State of Texas Health and Human Services
11.2018 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Supervisor for IDD Group Homes
West Texas Centers for MHMR
03.2016 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Residential Service Technician
West Texas Centers for MHMR
09.2010 - 02.2016
- Increased efficiency in work order completion, prioritizing tasks based on urgency and availability of resources.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and providing top-notch customer service.
- Boosted tenant retention rates by providing exceptional residential services, consistently exceeding expectations and fostering positive relationships with residents.
- Conducted routine inspections of common areas such as hallways, stairwells, laundry facilities, ensuring cleanliness and functionality at all times.
- Assisted in the training of new Residential Services Technicians, sharing knowledge and best practices to support their professional growth.
- Supported emergency response efforts during incidents such as power outages or water leaks by quickly assessing situations and executing appropriate actions.
- Helped residents with grooming, bathing, dressing and feeding.
- Supervised four group home residents in all daily activities of residential program.
- Prepared meals for residents and performing grocery shopping duties.
- Assisted in administration of medications and worked with pharmacy to replenish medications.
Education
Medical Coding - Medical Coding
Texas State Technical College
Waco, TXHigh School Diploma - Diploma
Sweetwater High School
Sweetwater, TX05.2007
Skills
- Telephone etiquette
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Document management
- Database management
- Information security
- Multitasking
- Time management
- Flexible and adaptable
- Organizational skills
- Customer service
- Microsoft office
- Teamwork and collaboration
- Data entry
- Document review
- Information processing
- Office machine operation
Timeline
Clerk II
State of Texas Health and Human Services
11.2018 - Current
Supervisor for IDD Group Homes
West Texas Centers for MHMR
03.2016 - 11.2018
Residential Service Technician
West Texas Centers for MHMR
09.2010 - 02.2016
Medical Coding - Medical Coding
Texas State Technical College
High School Diploma - Diploma
Sweetwater High School
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