Latesha Barnes
IT Desktop Support Specialist
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure part-time position.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Regional Network Systems Specialist
State Of Texas - Health And Human Services Commission
02.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Streamlined system processes for enhanced performance and user satisfaction.
- Evaluated emerging technologies to determine their potential value for enhancing current systems or addressing future needs.
- Assisted in the selection of new technology tools, ensuring alignment with organization objectives and budget constraints.
- Provided responsive remote support for users experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations skills throughout interactions.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Enterprise Delivery Administrator
Spectraforce Technologies Inc.
02.2023 - 02.2024
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Licensed Foster Parent
Specialized Alternatives for Families and Youth
07.2017 - 12.2022
- Cared for medically fragile children in need of extensive support.
- Advocated on behalf of each child in court hearings as necessary.
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
- Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
Patient Financial Services Representative
First Source Solutions Ltmited
03.2016 - 09.2019
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Entered client details and notes into system for interdepartmental access and review.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Improved patient trust and confidence, resolving financial disputes and negotiating payment plans tailored to individual needs.
- Increased patient understanding of financial obligations, providing detailed explanations of charges and available payment options.
Education
Bachelor of Science - Liberal Arts And Sciences
Xavier University
Cincinnati, OH 05.2001 -
Skills
Technical troubleshooting
Training and mentoring
Application support
Problem-solving
Time management
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Organizational skills
Attention to detail
Timeline
Regional Network Systems Specialist
State Of Texas - Health And Human Services Commission
02.2024 - Current
Enterprise Delivery Administrator
Spectraforce Technologies Inc.
02.2023 - 02.2024
Licensed Foster Parent
Specialized Alternatives for Families and Youth
07.2017 - 12.2022
Patient Financial Services Representative
First Source Solutions Ltmited
03.2016 - 09.2019
Bachelor of Science - Liberal Arts And Sciences
Xavier University
05.2001 -