April Hembree
Lorain
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Lorain County Job And Family Services
Elyria
10.2023 - Current
- Maintained accurate and confidential client records in accordance with agency requirements.
- Assisted clients with procuring cash assistance, medical and food benefits (SNAP), along with other various resources.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
- Collaborated with county agencies to establish individualized plans for income-based programs.
- Evaluated and addressed individual client needs and concerns.
- Conducted intake interviews to determine clients' eligibility and suitability for program.
- Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
Customer Service
Ohio Department of Jobs and Family Services
Lorain
06.2003 - 09.2023
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Performed research activities such as auditing files and verifying information provided by claimants.
- Collaborated with various departments within the organization to ensure compliance with all legal requirements pertaining to UI matters.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Staff Sergeant
Army Reserve
Milan
09.2000 - 04.2014
- Deployed as a Staff Sergeant to Iraq from 2005 to 2007 for Operation Iraqi Freedom/Enduring Freedom.
- Highly motivated and disciplined military veteran with 14 years of experience, honorably discharged.
- The squad leader who kept strict accountability and whereabouts of soldiers while in the combat war zone.
- Responsible for supervising 14 soldiers in returning to the states safely.
- Stored and safeguarded classified information to maintain utmost confidentiality.
Education
High School Diploma -
Firelands High School
Oberlin, OH06-1997
Some College (No Degree) - Business
Lorain County Community College
Elyria, OHAccomplishments
- National Defense Service Metal
- Global War on Terrorism Expeditionary medal
- Global war on terrorism service metal
- Iraqi Campaign metal
- Armed forces service reserve metal
Certification
- Unit Prevention Leader Course (UPL)
- combat life saver (2010-2014)
- Master Driver course April 2013
- Petroleum Vehicle Operator Feb. 200
References
References available upon request.
Timeline
Eligibility Specialist
Lorain County Job And Family Services
10.2023 - Current
Customer Service
Ohio Department of Jobs and Family Services
06.2003 - 09.2023
Staff Sergeant
Army Reserve
09.2000 - 04.2014
High School Diploma -
Firelands High School
Some College (No Degree) - Business
Lorain County Community College