April Hendrickson
Olathe,KS
Summary
Customer-focused, visionary-thinking Retail Manager with over 5 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with Marketman Inventory system and Square for small business. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
26
26
years of professional experience
Work History
Store Manager
Multiple, Daylight Donuts
Lenexa, KS
04.2018 - Current
- Tracked sales performance and improved by 19% from last year in Sales
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Fashion Consultant- Store manager
Elephant Tree
Overland Park, KS
09.2017 - 03.2020
- Helping customers with outfits and organizing
- Putting out new inventory.
- Accepted and processed customer payments.
- Researched current fashion trends and competitor activity.
- Constructed fashion sample garments for agents and sales representatives.
- Stayed on top of current fashion trends and revamped stock according to updates.
- Monitored security and prevented loss of valuable merchandise.
- Met with clients to determine style requirements and budget.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Performed personal shopping functions on behalf of customers.
Project Coordinator
Inquires, Bio-Microbics, Inc
10.2017 - 02.2018
- Coordinate regulatory with states for product renewals
- Coordinated training for 3 yearly training for certified operators and installers for our products.
Document Controller Coordinator
Burns & McDonnell
04.2017 - 08.2017
- Coordinate with other departments on combined cost documents to promote proper and timely creation of requests
- Inspect all documentation prior to delivery to end-user
- Troubleshoot errors with the document management system and provide guidance to clients and vendors on remote resolution
- Collaborate with project team members to develop and facilitate training programs, classes, and create procedures for the departments
- Develop Document Management Plan for clients signed up for the service and thoroughly explained benefits and processes
- Compile subcontract documentation and control revisions and updates through the Document Management System
Engineering Assistant
CenturyLink, Qwest
02.2017 - 04.2017
- Updated transaction information and calculated billing totals for submission to clients on a monthly basis
- Served as Project Administrator for the Midwest Region including Ohio, North Dakota, South Dakota,
- Oklahoma, and Arkansas
- Selected Contributions:
- Assessed contract terms to address billing concerns
- Processed draft and final invoices with input from the project manager
- Filed contract and invoice documents and closed projects upon completion
Construction Data Coordinator
T-Mobile
03.2016 - 11.2016
- Performed timely and accurate data aggregation, data consolidation and data validation of sensitive information sets from client information systems
- Stored, organized and logged business-to-business transmissions
- Assisted with new client implementations, including but not limited to detailed documentation of implementation meetings around key regulatory issues
- Selected Contributions:
- Monitored project timelines and provided updated forecasts on milestones and project completion based on resource availability and task execution.
Macy's Sales Associate
Macy's
Overland Park, KS
09.2014 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Engineering Technician
CenturyLink Business for Enterprise
10.2015 - 03.2016
- Checked improvement plans for compliance with master plan, design criteria, special conditions, and Standards
- Served as construction inspector to ensure compliance on City projects, subdivisions, and encroachments
- Selected Contributions: Designed brochures, postcards, fundraising campaigns, and all event materials using Microsoft Publisher
- Prepared construction schedules and monitored productivity, daily performance, and overall project progress
- Coordinated with field engineers to ensure proper documentation of site complaints and issues
SharePoint Administrator/User Support
Black & Veatch
10.2008 - 03.2015
- Planned for, installed SharePoint service packs, hotfixes, updates and patches during off-peak time as required, and communicate any downtime to business
- Deployed new capabilities including Web Parts,
- Solutions and Applications to the SharePoint Servers
- Troubleshoot operational issues that may arise in the SharePoint environment
- Lead ongoing activities to leverage the capabilities of the Office 365 applications and services while increasing adoption and awareness across the company
Project Design Graphics Technician
Black & Veatch
10.2005 - 10.2008
- Responsible for the drafting associated with telecommunication projects
- Projects include SCADA RTU replacement for First Energy
- worked with AT&T Turf wireless projects drafting tower equipment modifications and shelter equipment upgrades.
Electrical Designer
Henderson Engineers, Inc
Lenexa, KS
01.2000 - 10.2005
- This design included electrical components of refrigeration systems as well as lighting and power design.
- Incorporated updates to drawings based on changes to design and feedback from Lead Engineer.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Studied building schematics to determine location of wiring and equipment.
Education
A.S - Drafting Technology
Oklahoma State University Institute of Technology
Okmulgee, OK05.1991
Skills
- Educational Sales
- Inventory Control Procedures
- Policy and Procedure Adherence
- Dispute Mediation
- Stocking and Receiving
- Sales Expertise
Division Director- Toastmasters International
lead and support the division through the supervision and support of the area directors. One of the primary goals as a Division Director is to ensure that each club achieves its mission and fulfills its responsibilities to its members. To achieve this, coordinate division activities, set division goals and assist in the training of area and club leaders.
Timeline
Store Manager
Multiple, Daylight Donuts
04.2018 - Current
Project Coordinator
Inquires, Bio-Microbics, Inc
10.2017 - 02.2018
Fashion Consultant- Store manager
Elephant Tree
09.2017 - 03.2020
Document Controller Coordinator
Burns & McDonnell
04.2017 - 08.2017
Engineering Assistant
CenturyLink, Qwest
02.2017 - 04.2017
Construction Data Coordinator
T-Mobile
03.2016 - 11.2016
Engineering Technician
CenturyLink Business for Enterprise
10.2015 - 03.2016
Macy's Sales Associate
Macy's
09.2014 - 09.2016
SharePoint Administrator/User Support
Black & Veatch
10.2008 - 03.2015
Project Design Graphics Technician
Black & Veatch
10.2005 - 10.2008
Electrical Designer
Henderson Engineers, Inc
01.2000 - 10.2005
A.S - Drafting Technology
Oklahoma State University Institute of Technology
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