April Hernandez
Yakima,WA
Summary
Detail-oriented specialist skilled in financial contract management, report preparation, and data resolution. Proficient in Microsoft Office Suite, SAP, and CRM software, contributing to seamless operations and effective communication. Demonstrates strong problem-solving abilities and cross-functional collaboration to support organizational objectives.
Overview
10
10
years of professional experience
Work History
Internal Support Specialist
Financial Pacific Leasing
Federal Way, WA
10.2022 - Current
- Dedicated to providing upper management with biweekly and monthly fiscal and allocation reports.
- Proficient in data resolution
- Prepare and book financial contracts.
- Payment processing and invoicing for clients.
- Cross-trained to process other departments' procedures.
Office Administrator
Essential Cleaning LLC
08.2021 - 10.2022
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports. Interacted with customers by phone, email, or in-person to provide information.
- In charge of employee interviewing and hiring.
- Payroll and hour tracking experience
SAP Coordinator
Novolex Shields
06.2018 - 08.2021
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Data entry
- Work Order tracking through SAPCustomer Service
Wilson Logistics
09.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services, and company information.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
Education
High School Diploma - undefined
Selah High School
06-2014
Skills
- Account Reconciliation
- Microsoft Office Suite
- Development and Training
- Infolease
- Fender
- SAP
- CRM Software
- DocuSign
- Intuit QuickBooks
- Complex Problem Solving
- Schedule Coordination
- Handling Customer Complaints
- AS400
- Report Preparation and Analysis
- Data entry
- Artiva
- Data collection
PERSONAL INFORMATION
- Willing To Relocate: Yakima, WA
- Authorized To Work: US for any employer
Timeline
Internal Support Specialist
Financial Pacific Leasing
10.2022 - Current
Office Administrator
Essential Cleaning LLC
08.2021 - 10.2022
SAP Coordinator
Novolex Shields
06.2018 - 08.2021
Wilson Logistics
09.2016 - 05.2018
High School Diploma - undefined
Selah High School