Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Himes-Ibarra

Roswell,NM

Summary

Highly motivated professional with 24 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

24
24
years of professional experience

Work History

Owner

7eventh Son Art Studio
Roswell, NM
01.2011 - Current
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.

Sales Representative Team Leader

Sprint PCS, Mobile telephone company
Dallas, TX
01.2010 - 01.2011
  • Developed and implemented team strategies to increase sales productivity.
  • Resolved customer complaints promptly and professionally.
  • Negotiated contracts with customers in order to maximize profits.

Manager

Friedman Jewelers
Gulfport, MS
03.2003 - 03.2008
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.

Assistant Store Manager

Sprint PCS, Mobile telephone company
Mechanicsburg, PA
01.2000 - 02.2003
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Education

Master of Arts - Cosmetology

Ogle School of Hair Skin Nails
Dallas, TX
01-2010

Skills

  • Labor Relations
  • Budget Administration
  • Marketing Tactics
  • Business Management

Timeline

Owner

7eventh Son Art Studio
01.2011 - Current

Sales Representative Team Leader

Sprint PCS, Mobile telephone company
01.2010 - 01.2011

Manager

Friedman Jewelers
03.2003 - 03.2008

Assistant Store Manager

Sprint PCS, Mobile telephone company
01.2000 - 02.2003

Master of Arts - Cosmetology

Ogle School of Hair Skin Nails
April Himes-Ibarra