April Hinkle
US Aluminum
Tool,TX
1
Language
25
years of professional experience
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings over 30-years background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft and Excel.
Work History
Customer Service Manager/Project Manager
14 Years 9 Months- Led customer service team of 14, to enhance client satisfaction and retention rates.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Analyzed customer feedback to identify trends and drive service improvements.
- Developed strong relationships with key clients, ensuring their
- needs were met consistently and promptly.
- Developed and implemented training programs for staff to improve product knowledge.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Boosted customer retention rates through personalized follow-up strategies.
- Coordinated with project managers for top accounts.
- Enhanced communication skills of team members with targeted workshops.
- Coordinated with product development team to address frequent customer issues.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Office Manager - Receptionist, filing, payroll
Outside Sales Representative
1 Year 4 Months- Developed and maintained strong client relationships to drive revenue growth.
- Regional to Colorado, Oklahoma, Ft Worth and West Texas.
- Established new accounts through cold calling and personal visits to potential customers.
Project Manager
1 Year 5 Months- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to the top ten customer accounts.
Service Center Manager
7 Years 3 Months- Oversaw daily operations, ensuring compliance with safety and quality standards. Including a fabrication department.
- Led team training initiatives, fostering skill development and improving service delivery.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
Education
High School Diploma
Master of Real Estate Development - Real Estate
- Dean's List [Semester and Year]
Skills
Customer service
Customer focused
Customer relations
Time management
Training and mentoring
Project management
Microsoft Office
Customer orientation
Accomplishments
- Started as a Temp and worked my way up from a fabricator to well respected customer service representative in the architectural storefront industry.
- Supervised team of 14 staff members. From West Coast to Texas.
- Collaborated with a team to grow our brand to a record year in 2020, 2021 and 2022.
- Loyal, dependable and reliable.
Languages
English
Timeline
Customer Service Manager/Project Manager
US Aluminum
07.2011 - 04.2026Read More
Outside Sales Representative
US Aluminum
01.2010 - 05.2011Read More
Project Manager
US Aluminum
08.2008 - 01.2010Read More
Service Center Manager
US Aluminum
05.2001 - 08.2008Read More
DCCC
Master of Real Estate Development from Real Estate
Read More
Waxahachie High School
High School Diploma
Read More