Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ricky Ledesma

Customer Service/Purchasing/Project Manager
Austin,TX

Summary

Experienced professional with over 12 years experience in Manufacturing.

Overview

1
1
year of post-secondary education
10
10
years of professional experience

Work History

Customer Service Manager/Project Manager

Crux Manufacturing
Pflugerville, Texas
03.2017 - 08.2020
  • Managed Customer Service & Purchasing departments
  • Entered overflow of orders & purchase orders
  • Monitored finished parts inventory & consignment

Customer Service Representative

Teco Westinghouse (Express Pro's Contract)
Round Rock, TX
07.2016 - 12.2016
  • Utilized SAP to enter PO's from various customers
  • Processed RMA credits and freight debits
  • Provided order status via phone or email

Sr. Customer Service Rep/Account Manager

Airborn (Express Pro's Contract)
Georgetown, TX
03.2015 - 07.2015
  • Processed PO's while verifying materials and requirements
  • Generated quotes and bids as required
  • Responded to customer inquires regarding order status

Customer Service Support Specialist

ATMI/Entegris (Express Pro's Contract)
Round Rock, TX
10.2014 - 01.2015
  • Processed complex purchase orders for delivery
  • Communicated with operations for order status
  • Generated quotes while verifying pricing and availability

Order Management Coordinator

Flextronics
Austin, TX
06.2013 - 07.2014
  • Created and scheduled production work orders
  • Worked with management to address order issues
  • Managed electronic orders to ensure timely delivery

Buyer/Planner

Megladon Manufacturing
Austin, TX
10.2010 - 02.2012
  • Created purchase orders and confirmed delivery commits
  • Generated production work orders allocating raw materials
  • Responsible for cycle counts, inventory audits and adjustments

Order Management Specialist

Sanmina
Austin, TX
05.2006 - 02.2009
  • Entered purchase orders and sent order confirmations
  • Managed RMA requests to ensure customer satisfaction
  • Worked to resolve invoice issues and credit holds

Education

Finance Courses

Austin Community College
Austin, TX
08.2007 - 05.2008

Skills

Order Management

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Software

Microsoft Office

Oracle

SAP

Salesforce

Agile

Baan

Timeline

Customer Service Manager/Project Manager

Crux Manufacturing
03.2017 - 08.2020

Customer Service Representative

Teco Westinghouse (Express Pro's Contract)
07.2016 - 12.2016

Sr. Customer Service Rep/Account Manager

Airborn (Express Pro's Contract)
03.2015 - 07.2015

Customer Service Support Specialist

ATMI/Entegris (Express Pro's Contract)
10.2014 - 01.2015

Order Management Coordinator

Flextronics
06.2013 - 07.2014

Buyer/Planner

Megladon Manufacturing
10.2010 - 02.2012

Finance Courses

Austin Community College
08.2007 - 05.2008

Order Management Specialist

Sanmina
05.2006 - 02.2009

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Ricky LedesmaCustomer Service/Purchasing/Project Manager