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Ricky Ledesma
Customer Service/Purchasing/Project Manager
Austin,TX
Summary
Experienced professional with over 12 years experience in Manufacturing.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Customer Service Manager/Project Manager
Crux Manufacturing
Pflugerville, Texas
03.2017 - 08.2020
- Managed Customer Service & Purchasing departments
- Entered overflow of orders & purchase orders
- Monitored finished parts inventory & consignment
Customer Service Representative
Teco Westinghouse (Express Pro's Contract)
Round Rock, TX
07.2016 - 12.2016
- Utilized SAP to enter PO's from various customers
- Processed RMA credits and freight debits
- Provided order status via phone or email
Sr. Customer Service Rep/Account Manager
Airborn (Express Pro's Contract)
Georgetown, TX
03.2015 - 07.2015
- Processed PO's while verifying materials and requirements
- Generated quotes and bids as required
- Responded to customer inquires regarding order status
Customer Service Support Specialist
ATMI/Entegris (Express Pro's Contract)
Round Rock, TX
10.2014 - 01.2015
- Processed complex purchase orders for delivery
- Communicated with operations for order status
- Generated quotes while verifying pricing and availability
Order Management Coordinator
Flextronics
Austin, TX
06.2013 - 07.2014
- Created and scheduled production work orders
- Worked with management to address order issues
- Managed electronic orders to ensure timely delivery
Buyer/Planner
Megladon Manufacturing
Austin, TX
10.2010 - 02.2012
- Created purchase orders and confirmed delivery commits
- Generated production work orders allocating raw materials
- Responsible for cycle counts, inventory audits and adjustments
Order Management Specialist
Sanmina
Austin, TX
05.2006 - 02.2009
- Entered purchase orders and sent order confirmations
- Managed RMA requests to ensure customer satisfaction
- Worked to resolve invoice issues and credit holds
Education
Finance Courses
Austin Community College
Austin, TX 08.2007 - 05.2008
Skills
Order Management
Software
Oracle
SAP
Salesforce
Agile
Baan
Timeline
Customer Service Manager/Project Manager
Crux Manufacturing
03.2017 - 08.2020
Customer Service Representative
Teco Westinghouse (Express Pro's Contract)
07.2016 - 12.2016
Sr. Customer Service Rep/Account Manager
Airborn (Express Pro's Contract)
03.2015 - 07.2015
Customer Service Support Specialist
ATMI/Entegris (Express Pro's Contract)
10.2014 - 01.2015
Order Management Coordinator
Flextronics
06.2013 - 07.2014
Buyer/Planner
Megladon Manufacturing
10.2010 - 02.2012
Finance Courses
Austin Community College
08.2007 - 05.2008
Order Management Specialist
Sanmina
05.2006 - 02.2009