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Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings over 30-years background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft and Excel.

Dynamic Customer Service Project Manager with a decade of expertise in enhancing customer relationships and efficiently resolving complex issues. Demonstrated proficiency in CRM systems and a strong background in client service roles, consistently achieving high customer satisfaction rates. Adept at navigating deadline-driven environments while managing high-volume workloads. Possesses exceptional communication and interpersonal skills, driving productivity through meticulous task analysis.

   Dynamic Office Manager and Senior Customer Service Specialist at Trend USA, adept at enhancing team productivity and delivering exceptional customer service. Proficient in CRM software and logistics management, I streamlined operations and improved order fulfillment processes, ensuring client satisfaction and operational efficiency. Recognized for effective communication and conflict resolution skills.   

Diligent with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Ricky Ledesma

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Customer Service Manager/Project Manager

Customer Service Representative

Sr. Customer Service Rep/Account Manager

Customer Service Support Specialist

Order Management Coordinator

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Order Management Specialist

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Customer Service Manager/Project Manager

Customer Service Representative

Sr. Customer Service Rep/Account Manager

Customer Service Support Specialist

Order Management Coordinator

Buyer/Planner

Finance Courses

Order Management Specialist

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