Francisco Rivera

Supermarket & Restaurant Construction & Service Needs

Ceramic tile, VCT repair, epoxy patch and new, Drywall install, FRP, Artisan wall coverings, Concrete work, Structural, Permit pulling. Scheduling, material ordering. Any and everything that is needed inside and outside of the stores and restaurants to keep them going. Roll-outs, special projects and much more.

-Trained new hires on company policies, procedures, and best practices to maintain consistency in service quality across the team.

-Sourced, vetted and managed vendors needed to accomplish project goals.

-Maintained detailed records of project progress, including milestones reached, challenges encountered, and resolutions implemented for future reference and learning purposes.

-Led cross-functional teams to enhance customer service processes and improve client satisfaction.

-Developed and implemented training programs enhancing team capabilities and service delivery standards.

-Analyzed customer feedback to identify trends, driving improvements in service quality and operational efficiency.

-Coordinated project timelines and resources, ensuring alignment with strategic goals and client expectations.

-Managed communication between stakeholders to facilitate project updates and maintain transparency throughout initiatives.

Here at Brightside I started the Construction / Service dept. for Chance.

-Walked Jobs

-Take clients out for PR work

-Red line details

-Create quotes

-Procure materials

-Created schedules & timelines

-Set up crews to execute

-Quality control

-Punch walks

-Create final invoice with verbiage for accounting to invoice.

-Led service team to improve customer satisfaction and response times.

-Streamlined scheduling processes to optimize technician deployment and reduce downtime.

-Here at John Frank I started off as a service tech, (3) years.

-Repairing everything from flooring, ceilings, check-stands and punch list walks with the clients.

-I promoted into the office to service dispatch / coordinator and pretty much ran the service dept. under a senior project manager for 5 years.

-I then eventually became service manager and did everything to keep the dept. growing and running.

-Facilities Maintenance and small special construction projects.

-Led project planning and execution for residential and commercial construction projects.

-Managed subcontractor selection, ensuring compliance with safety and quality standards.

-Developed and implemented process improvements to enhance operational efficiency.

-Oversaw budget management, aligning project expenditures with financial forecasts.

Here at Palladeo we did Grocery store remodels at night while keeping the stores operational. I started off as an Laborer. Eventually work my way up to a night guy foreman.

-Managed multiple Trades.

-Ensured the list left by the super was completed.

-Held daily safety meetings.

-Kept all trades and goals on track.

-Made sure store was back open and clean at 6:00am each night.

-Supervised daily operations and workflow management for labor crews.

-Ensured compliance with safety protocols and regulations on job sites.

-Trained and mentored new laborers in operational procedures and best practices.

-Coordinated material handling and equipment usage to enhance -productivity.

-Conducted regular inspections of work areas to identify hazards and improve safety measures.

-Collaborated with management to optimize resource allocation for project efficiency.

-Resolved conflicts among team members to maintain a positive work environment.

-Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

-Inspected equipment and tools used for safe operation.

-Sourced suppliers and purchased necessary materials for work.