Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
April Finley

April Finley

Manchester,KY

Summary

Experienced Peer Support Specialist specializing in mental health and addiction recovery, with two years of hands-on experience in rehabilitation environments. Expertise in using personal experiences to empower individuals on their recovery journey. Certified and authorized to work in the US, holding a high school diploma.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Crisis Counselor

Southern New Hampshire University
05.2025 - Current
  • Provided immediate crisis intervention and support to individuals experiencing mental health crises
  • Assessed clients' needs and developed personalized safety plans to ensure their well-being
  • Collaborated with law enforcement, medical professionals, and other community resources to coordinate appropriate care for clients in crisis
  • Delivered compassionate counseling services to individuals of diverse backgrounds, fostering a safe and non-judgmental environment

Peer Support Specialist

Yonder Behavioral Health
12.2024 - 07.2025
  • Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
  • Facilitated group therapy sessions focused on coping skills, stress management, and building healthy relationships
  • Collaborated with a multidisciplinary team to develop personalized treatment plans for clients based on their unique needs and goals
  • Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary

Client Care Specialist

Addiction Recovery Care
11.2023 - 11.2024
  • Managed responsibility’s of the clients making sure they did their chores. Gave clients medication to them. Walked all around the facility doing hourly head counts. Helped clients stay on task and schedule for the day. Woke clients up in the mornings.
  • Monitored client progress through regular check-ins and documented observations in detailed progress notes
  • Conducted assessments and evaluations to identify client strengths, challenges, and areas for growth

CSR - Customer Service Representative

Senture
01.2020 - 02.2022
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
  • Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings

Housekeeper

Saint Joseph Health System
04.2017 - 03.2019
  • Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
  • Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
  • Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
  • Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
  • Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
  • Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
  • Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
  • Followed established safety protocols when handling cleaning chemicals and operating equipment to prevent accidents or injuries

Patient Care Technician

Manchester Memorial Hospital
01.2008 - 12.2015
  • Provided direct patient care, including bathing, grooming, and feeding assistance
  • Monitored vital signs and reported any abnormalities to the nursing staff
  • Assisted with transferring patients in and out of beds or wheelchairs
  • Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
  • Assisted in the implementation of patient care plans as directed by healthcare professionals
  • Documented patient information accurately and timely in electronic medical records system
  • Assisted in transporting patients to various departments within the healthcare facility for tests or procedures
  • Maintained confidentiality of patient information at all times
  • Aided in the collection of specimens (urine, stool) for laboratory analysis
  • Served as a liaison between patients/families and healthcare providers regarding questions or concerns about treatment plans
  • Supported patients' emotional well-being through active listening and compassionate communication

Education

Bachelor's degree - Human Services

Southern New Hampshire University
Manchester, NH

Adult Peer Support Specialist

Hazard Community and Technical College
Hazard, KY
02.2025

Bachelor Psychology Addiction Recovery - Psychology addiction recovery

Liberty University
Lynchburg, VA
08.2021

High school diploma -

Clay County High School
Manchester, KY
05.2006

Skills

  • Data entry and computer operation
  • Typing skills
  • Case management expertise
  • Facilitation of group therapy
  • Patient care and support
  • Caregiving practices
  • Behavioral health services
  • Counseling (individual and group)
  • Addiction treatment counseling
  • Crisis intervention techniques
  • Proficient in Microsoft Outlook and Excel
  • Effective communication skills
  • Management of medical records
  • Mental health counseling practices
  • Conflict resolution strategies
  • Vital signs monitoring
  • Knowledge of medical terminology

Certification

  • Certified peer support Specialist February 2025 to Present
  • Driver's License
  • CPR Certification
  • First Aid Certification

Timeline

Crisis Counselor

Southern New Hampshire University
05.2025 - Current

Peer Support Specialist

Yonder Behavioral Health
12.2024 - 07.2025

Client Care Specialist

Addiction Recovery Care
11.2023 - 11.2024

CSR - Customer Service Representative

Senture
01.2020 - 02.2022

Housekeeper

Saint Joseph Health System
04.2017 - 03.2019

Patient Care Technician

Manchester Memorial Hospital
01.2008 - 12.2015

Bachelor's degree - Human Services

Southern New Hampshire University

Adult Peer Support Specialist

Hazard Community and Technical College

Bachelor Psychology Addiction Recovery - Psychology addiction recovery

Liberty University

High school diploma -

Clay County High School

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