April Hudak
Golden,CO
Summary
Highly skilled customer and client service skills in patient billing and investment assets, well versed in learning new software programs, documentation of information, resolution of patient or client issues and client concerns. Currently working with clients on a pro-bono level in the field of Peer Recovery Coaching, practicing active listening, developing client relationships and knowledge of HPAA and other privacy rules and regulations. Eager to work with new clients in an organizational environment and contributing my own recovery for the recovery of others.
Overview
10
10
years of professional experience
Work History
Patient Insurance Specialist
Centura Health
08.2012 - 10.2015
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Account Resolution Specialist
Great West Life
10.2005 - 11.2011
- Organized regular meetings with clients to discuss their accounts status, reinforcing trust and promoting long-term business partnerships.
- Documented all actions performed and interactions with customers.
- Conducted thorough research on complex cases to provide accurate information and facilitate informed decisionmaking.
- Improved account reconciliation accuracy by implementing new tracking systems and tools.
- Assessed individual situations and developed effective and appropriate resolutions.
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
Education
Peer Recovery Specialist - Peer Recovery Coaching
Orion Treatment Consultants
Colorado Springs, CO10.2024
Medical Billing & Coding Specialist - Medical Billing & Coding
Parks College
Aurora05.2012
Skills
- Documentation skills
- Policy analysis
- Reporting skills
- Account management
Timeline
Patient Insurance Specialist
Centura Health
08.2012 - 10.2015
Account Resolution Specialist
Great West Life
10.2005 - 11.2011
Peer Recovery Specialist - Peer Recovery Coaching
Orion Treatment Consultants
Medical Billing & Coding Specialist - Medical Billing & Coding
Parks College
Similar Profiles
Patricia ChavezPatricia Chavez
Purchasing and Reciving at Centura HealthPurchasing and Reciving at Centura Health
Emily WilsonEmily Wilson
Emergency Room Registered Nurse at Centura HealthEmergency Room Registered Nurse at Centura Health
Jacob GutierrezJacob Gutierrez
Certified Nursing Assistant at Centura HealthCertified Nursing Assistant at Centura Health
Kathleen SantaviccaKathleen Santavicca
Product Manager at LahzoProduct Manager at Lahzo
Joshua GibsonJoshua Gibson
Assistant Baker/Kitchen Prep Cook at Windy Saddle CafeAssistant Baker/Kitchen Prep Cook at Windy Saddle Cafe