April Jacobs
Owner/Operator
Virginia Beach,VA
Summary
Dynamic Housekeeping Supervisor at Mastercorp with a proven track record in enhancing guest satisfaction through effective staff training and quality control. Skilled in cleaning techniques and customer service, I successfully resolved guest complaints and improved performance, leading to consistently positive feedback on room cleanliness and overall experience.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Mastercorp
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Owner/Operator
Cherry Grove Premium Home Services
06.2018 - 08.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Education
GED - Basic Study
Adult Learning Center
Virginia Beach, VA07.2019
Skills
Task assignment
Cleaning practices
Employee evaluations
Staff training and development
Cleaning techniques
Customer service
Chemical handling
Performance improvements
Certification
Food Handlers Certified
Timeline
Food Handlers Certified
09-2025
Owner/Operator
Cherry Grove Premium Home Services
06.2018 - 08.2023
Housekeeping Supervisor
Mastercorp
GED - Basic Study
Adult Learning Center