April Jacobs
Owner/Operator
Virginia Beach,VA
Summary
Dynamic Housekeeping Supervisor at Mastercorp with a proven track record in enhancing guest satisfaction through effective staff training and quality control. Skilled in cleaning techniques and customer service, I successfully resolved guest complaints and improved performance, leading to consistently positive feedback on room cleanliness and overall experience.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Mastercorp
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Owner/Operator
Cherry Grove Premium Home Services
06.2018 - 08.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Education
GED - Basic Study
Adult Learning Center
Virginia Beach, VA07.2019
Skills
Task assignment
Certification
Food Handlers Certified
Timeline
Food Handlers Certified
09-2025
Owner/Operator
Cherry Grove Premium Home Services
06.2018 - 08.2023
Housekeeping Supervisor
Mastercorp
GED - Basic Study
Adult Learning Center
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