Regina Holloway
Houston,Texas
Summary
Dynamic Housekeeping Supervisor at LSU Health Sciences Center New Orleans, recognized for enhancing productivity through effective staff training and quality assurance. Expert in cleaning techniques and customer relations, I resolved guest complaints swiftly, fostering a positive environment and achieving a notable increase in guest satisfaction. Committed to maintaining high cleanliness standards and safety compliance.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
LSU Health Sciences Center New Orleans
New Orleans, LA
05.2022 - 10.2025
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored team members on effective cleaning techniques and equipment usage.
- Developed and implemented efficient workflows to enhance productivity within the department.
- Conducted regular inspections to maintain high-quality service levels and compliance with regulations.
- Coordinated inventory management of cleaning supplies and equipment for optimal resource utilization.
- Assisted in scheduling staff shifts to ensure adequate coverage during peak operational hours.
- Resolved customer complaints promptly, fostering a positive environment for patients and staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
High School Diploma -
B.T.Wahington Sr.High
New Orleans, LA05-1992
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Staff scheduling
- Task assignment
- Training and mentoring
- Cleaning techniques
- Staff training and development
- Health and safety compliance
- Cleaning bathrooms
- Task delegation
- Department coordination
- Cleaning practices
- Workload prioritization
- Customer relationship management
- Quality improvements
- Ordering cleaning supplies
- Quality assurance controls
- Supply inventory management
- Document control
- Employee evaluations
- Performance improvements
- Performance evaluation
- Quality assurance
- Invoice processing
- Payroll administration
- Payroll
- Inventory control
- Quality assurance and control
- Safety training administration
- Employee engagement
- Problem-solving
- Team guidance and motivation
- Employee training and development
- Work inspection
- Staff training
- Complaints handling
- Decision-making
- Customer relations
- Employee work scheduling
- Conflict resolution
- Employee performance evaluation
- Inventory replenishment
Languages
English
Timeline
Housekeeping Supervisor
LSU Health Sciences Center New Orleans
05.2022 - 10.2025
High School Diploma -
B.T.Wahington Sr.High