April James
East Orange,NJ
Summary
Methodical Personal Associate Banker bringing 20 years of banking experience. Proficient in risk management, standards of operation and satisfying customer needs.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
16
16
years of professional experience
Work History
Retail Sales Associate Cashier
Macys Backstage
West Orange, New Jersey
10.2024 - Current
- Assisted customers with product selections and inquiries.
- Operated cash register and processed transactions efficiently.
- Maintained clean and organized sales floor for optimal customer experience.
Associate Personal Banker
Wells Fargo Bank, N.A.
Union, New Jersey
06.2022 - Current
- Assisted clients with account openings and banking services.
- Provided financial advice tailored to customer needs and goals.
- Educated customers on digital banking tools and features.
- Resolved customer inquiries promptly and professionally.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Provided customer service to clients, including answering questions and resolving issues.
Service Manager
Wells Fargo Bank, N.A.
Union, NJ
01.2015 - Current
- Monitored team performance, by ensuring protected time for calls and setting customer appointments, and pitched in to complete various duties during peak periods or employee absences.
- Took on leadership role in branch where team relied upon my leadership during branch manager absence.
- Coached team members around risk management and ensured policy and procedures were followed to ensure branch was in compliance with centralized reviews.
- Created employee work schedules to keep shifts properly staffed.
- Motivated, led and supported employees to maintain low turnover.
- Improved customer satisfaction through NPS by listening to complaints and finding appropriate solutions to problems.
- Received NPS Promoter Circle award for 1st quarter 2021, while also producing customer deposit growth for the branch.
Service Manager
Wells Fargo Bank, N.A.
Maplewood, NJ
07.2011 - 12.2014
- Created employee work schedules to keep shifts properly staffed.
- Motivated, led and supported employees to maintain low turnover.
- Adhered to customer service standards to foster satisfaction and retention.
- Took on leadership role during multiple periods of branch manager absence.
- Ensured team had protected time for daily activities and customer contact calls.
Service Manager
Wells Fargo Bank, N.A.
Millburn, NJ
10.2009 - 07.2011
- Managed highly productive branch team that consisted of 10.5 - 12 FTE.
- Served as a leader by exhibiting professionalism, promoting service awareness,being operationally sound through quality assurance, and achieving acceptable audit experience while delivering an exceptional team and customer experience.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Education
No Degree - Business Administration And Management
Wake Technical Community College
Raleigh, NCSkills
- Expert in Microsoft Office ( Word, PowerPoint, Excel, Outlook, Sharepoint)
- Reporting and documentation
- Staff management
- Coaching and mentorship
- Task delegation
- Work ethic
- Working collaboratively
- Training and development
- Establishing vision
- Customer service
- Cash handling
- Attention to detail
Timeline
Retail Sales Associate Cashier
Macys Backstage
10.2024 - Current
Associate Personal Banker
Wells Fargo Bank, N.A.
06.2022 - Current
Service Manager
Wells Fargo Bank, N.A.
01.2015 - Current
Service Manager
Wells Fargo Bank, N.A.
07.2011 - 12.2014
Service Manager
Wells Fargo Bank, N.A.
10.2009 - 07.2011
No Degree - Business Administration And Management
Wake Technical Community College