Jasmine Boulin
Miami,FL
Summary
Reliable and upbeat marketing major successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, creativity, and computer literacy. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate Cashier
Marshalls Retail Store
St Johns Town Center Address: 10261 River Marsh D
01.2023 - Current
- Provided warranty information to customers purchasing covered items and services.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items, and join reward programs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Call Center Representative
UNF Public Opinion Research Lab
1 UNF Dr., Jacksonville, FL 32224
09.2022 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Moolah Wireless Training Marketing Initiative
Edge Lead
776 NE 125th St, North Miami, FL 33161
06.2023 - 08.2023
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Endlessly aimed towards the technological development of North Miami by signing in-need families up for tablets.
- Worked with government officials of the City of North Miami.
Retail Sales Associate Cashier
Continental Uniforms INC
700 NE 125th St, North Miami, FL 33161
06.2021 - 08.2021
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Education
Bachelor of Science - Marketing Management And Research
University of North Florida
Jacksonville, FL01.2025
High School Diploma -
Doctors Charter School of Miami Shores
11301 NW 5th Ave, Miami Shores, FL 3316806.2022
Skills
- Expert in Excel, Microsoft word, and Microsoft Powerpoint
- Efficient in marketing DEC creation
- Efficient in Data Analytics
- Customer Support
- Loss Prevention
- Purchase Recommendations
- Loyalty Program Promotion
- Inventory Management
- Sales Floor Management
- Quality Assurance
- Computer literacy
- Multitasking abilities
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Moolah Wireless Training Marketing Initiative
Edge Lead
06.2023 - 08.2023
Retail Sales Associate Cashier
Marshalls Retail Store
01.2023 - Current
Call Center Representative
UNF Public Opinion Research Lab
09.2022 - 11.2023
Retail Sales Associate Cashier
Continental Uniforms INC
06.2021 - 08.2021
Bachelor of Science - Marketing Management And Research
University of North Florida
High School Diploma -
Doctors Charter School of Miami Shores