April James, MBA, SHRM-CP
Charleston,South Carolina
Summary
Talented Human Resources Coordinator supports employee-facing functions of human resource department. Expert in building relationships with employees to support corporate culture and determine needed training resources. Handles complex employee needs and builds quality workforces.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Curtiss Wright
Summerville
07.2023 - Current
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, and assisting in interview process
- Conducted new employee onboarding and provided ongoing orientation training
- Responsible for off boarding employees
- Maintained human resources information system and kept employee files up to date and accurate
- Assign, develop and track training
- Security-signing in visitors, assign company badges, visitor background checks, and issue company equipment
- Benefits coordinator-benefits expert, host screening event, host benefit enrollment fairs and track leave requests, Handled employee inquiries and complaints regarding policy and benefits issues
- Manage HR and manager Sharepoint
- Employee relations-Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
Human Resources Assistant
SLMG Remote
SC
04.2023 - 11.2023
- Developed recruiting strategies to identify qualified candidates and build network
- Prepare and send offer letters
- Assisted with onboarding and orientation of new hires to expedite acclimatization process
- Coordinated schedules to arrange management interviews with applicants
- Operated and maintained applicant tracking and candidate management systems
- Developed and implemented plans to improve recruitment process
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Recruiter/Student Services Coach
Strayer University
Charleston, SC
03.2023 - 07.2023
- Conferred and resolved education-related issues and problems with students, parents and school officials
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Resolved problems, improved operations and provided exceptional service
- Host new student orientation.
Career & Student Services Coordinator/ HR Assistant/Recruiter
Arclabs Welding School
North Charleston, SC
08.2022 - 03.2023
- Set up orientations and initial training for new employees
- Processed documentation for employee actions such as new hires and terminations
- Applied mediation and collaboration to successfully resolve employee complaints and grievances
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Managed attendance for all students
- Maintain accurate electronic and paper files
- Addressed guest complaints and resolved issues to promote satisfaction
- Host career fairs/graduations/events
- Host new student orientation
- Administer performance reviews
- Terminate students as needed
- Host trainings and resume workshops
- Recruit students for specific jobs based on abilities.
Client Support Coordinator
Verizon Wireless
North Charleston, SC
10.2014 - 06.2022
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Interacted with team members across departments to research and resolve customer issues
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities
- Collected confidential financial information from clients to construct comprehensive financial plans
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
MBA - Public Administration
Ashford University
05.2019
MA - Organizational Management
Ashford University
12.2015
Skills
- Recruiting
- Human Resources Management
- Compensation Structuring
- Performance Evaluation
- Payroll Administration
- Benefits Administration
Affiliations
- Member- Palmetto Society of Human Resource Management (PSHRM)
- Member- Society of Human Resource Management (SHRM)
Certification
SHRM-CP, 07/01/24
Personal Information
Title: Human Resources Coordinator
Timeline
Human Resources Coordinator
Curtiss Wright
07.2023 - Current
Human Resources Assistant
SLMG Remote
04.2023 - 11.2023
Recruiter/Student Services Coach
Strayer University
03.2023 - 07.2023
Career & Student Services Coordinator/ HR Assistant/Recruiter
Arclabs Welding School
08.2022 - 03.2023
Client Support Coordinator
Verizon Wireless
10.2014 - 06.2022
MBA - Public Administration
Ashford University
MA - Organizational Management
Ashford University
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