April Jenkins

• Resolved customer inquiries through phone and email, ensuring prompt and effective communication.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Analyzed customer feedback to identify areas for process improvement and implemented solutions accordingly.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted in processing orders, maintaining database accuracy and efficiency.

In this time from 1997 to 2004 I worked in a few different departments. Photoprint, Dry Lab, Soldermask and Final Inspection / Audit.

• Operated Machinery i.e Printers, Grinding Machines, Vacuum Laminators & Developers.
• Maintained inspection records and documentation to support quality assurance processes.
• Inspected final products for compliance with quality standards and specifications.
• Collaborated with production team members for better understanding of quality requirements and standards.
• Communicated effectively with fellow inspectors, supervisors, and management on matters related to product quality.