April Johnson
Temple
Summary
Licensed Texas Real Estate Agent seeking to join a dynamic team to foster professional growth. Executive Assistant with over 16 years of experience enhancing office operations and team collaboration. Demonstrated leadership, customer service, and process improvement skills, focused on optimizing efficiency and mentoring staff to ensure compliance and improve satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant
Home in Texas Team - Ali Thompson
Temple
2025.03 - 2025.09
- Managed scheduling and appointments to enhance team workflow and ensure client satisfaction.
- Coordinated communication between clients and team members for effective service delivery.
- Coordinated transaction processes between buyers, sellers, and agents.
- Provided updates to clients on transaction progress and next steps.
- Managed document preparation for real estate transactions and closing
- Maintained organized records of transactions, communications, and client interactions.
- Inputted client and transaction data into databases, ensuring accuracy and efficiency during data entry.
- Collaborated with team members on project planning and execution for client events.
- Assisted in preparing marketing materials to promote property listings and services.
- Submitted paperwork electronically through online portals for faster processing times.
Office Manager/administration assistant/patient coordinator
Armstrong Chiropractic Center
Temple
2008.10 - 2025.03
- Manage office operations, coordinate patient schedules, and oversee administrative tasks.
- Streamlined processes to enhance efficiency and elevate patient satisfaction.
- Provide compassionate support to patients, addressing concerns and ensuring a positive experience.
- Managed multi-line phone system, prioritized messages, and responded promptly to office email correspondences.
- Mentored new staff to uphold high service standards and support team integration.
- Maintain meticulous records and ensure compliance with healthcare regulations.
- Perform audits of charges and patient records for billing claims.
- Explains care plans and insurance benefits to patients.
- Prepares attorney records request, collaborates reports, fills out affidavits, and notarizes pertinent paperwork.
- Manage office operations, coordinate patient schedules, and oversee administrative tasks.
- Maintains doctor's private schedule in coordination with clinic schedule
- Drive operational excellence through data-driven decisions. Optimize patient flow and resource allocation, resulting in measurable improvements in clinic performance.
- Demonstrates superb communication skills with doctors, patients, insurance companies, and attorney offices.
- Prepares deposits for nightly bank deposits.
- Optimized appointment scheduling, reducing wait times and improving patient flow, leading to increased client satisfaction and retention.
Front Desk Receptionist
Medical Spas of Houston
Houston
2005.08 - 2007.12
- Welcomed guests, managed appointments, and streamlined check-in processes, enhancing patient satisfaction and clinic efficiency.
- Provided compassionate assistance to patients by addressing inquiries and concerns with empathy, fostering a positive and comforting atmosphere.
- Collaborated with medical staff to ensure seamless communication and coordination, enhancing patient care and treatment experiences.
Education
Bachelor of Science -
Texas A&M University
College Station, TXSkills
- Customer Service (Expert)
- Client Engagement
- Process Improvement
- Project Management
- Data Analysis
- Time Optimization
- Workflow Design
- Analytical Thinking
- Adaptability
- Conflict Resolution
- Strategic Thinking
- Creative Problem Solving
- Attention to Detail (Expert)
- Team Leadership
- Interpersonal Skills (Expert)
Timeline
Assistant
Home in Texas Team - Ali Thompson
2025.03 - 2025.09
Office Manager/administration assistant/patient coordinator
Armstrong Chiropractic Center
2008.10 - 2025.03
Front Desk Receptionist
Medical Spas of Houston
2005.08 - 2007.12
Bachelor of Science -
Texas A&M University