April Johnson
Wylie,TX
Summary
Experienced administrative support, customer service and communications professional with 10+ years committed to supporting and mentoring youth. Skilled in youth engagement, individualized support, activity coordination, and relationship building. Proven ability to collaborate with teams and create positive environments that support learning, growth and success.
Overview
20
20
years of professional experience
Work History
Travel Consultant
Accent Travel
Wylie, Texas
02.2023 - 09.2026
- Provided personalized travel support by assessing customer needs, coordinating complex travel arrangements and managing reservations from initial planning through completion.
- Coordinated planning and scheduling for corporate meetings, special events, and client accommodations.
- Maintained accurate records and protected confidential personal information.
Business Manager/Youth Development Coordinator
Storm Extreme Elite Cheer
Garland , TX
09.2021 - 01.2025
- Managed business operations for competitive youth cheer program, including registration, scheduling, logistics, sponsorships, and program upkeep.
- Developed a mentoring and tutoring program and served as mentor to athletes, offering academic support, encouragement, and guidance to strengthen teamwork, responsibility, and personal growth.
- Liaised between coaches and parents to communicate updates on schedules, uniforms, competitions, fees, and program activities.
- Coordinated special events and program activities that enhanced fundraising efforts and boosted team morale.
- Maintained supportive, structured, positive environment for athletes while balancing administrative and business needs of the program.
- Led warm-up activities during practice and before competition, preparing athletes physically and mentally for training.
Administrative Assistant
Simple Web Set-Up
Wylie, Texas
03.2016 - 02.2023
- Provided administrative and organizational support to management team for website, graphic and digital design firm while balancing multiple priorities and protecting confidentiality.
- Coordinated schedules, handled client communications, prepared reports and presentations, maintained website documentation, and proofread content and documents for accuracy and clarity.
- Processed purchase orders and invoices for payment through accounting software applications.
- Monitored printers, copiers, and fax machines while restocking office supplies.
- Assisted with planning special events by arranging catering, securing venues, and ordering promotional materials for successful experiences.
- Answered customer questions about products and services and delivered technical support.
Customer Relations Coordinator
Southwest Airlines
Dallas , TX
05.2006 - 03.2016
- Resolved sensitive and escalated airline customer concerns via phone, email, and written correspondence, utilizing patience, active listening, and sound judgment to achieve satisfactory outcomes.
- Delivered quality customer service to foster relationships, enhance satisfaction, and encourage customer loyalty.
- Coordinated special events, employee activities, meetings, and departmental initiatives to promote engagement and collaboration.
- Assisted with employee orientation, training, and performance management processes, helping employees understand organizational policies, procedures, and expectations.
Education
Communications -
University of Michigan, Dearborn
Dearborn, MISkills
- Customer service resolution
- Student engagement
- Event management
- Administrative support
- Proficiency in Microsoft Office
- Organization and time management
- Analytical problem solving
- Training and instructional support
- Tailored support services
- Youth mentoring and support
- Written and verbal communication
- Professionalism and Adaptability
Affiliations
- PTA Member/School Volunteer- Frisco ISD & Wylie ISD - 10 years
Timeline
Travel Consultant
Accent Travel
02.2023 - 09.2026
Business Manager/Youth Development Coordinator
Storm Extreme Elite Cheer
09.2021 - 01.2025
Administrative Assistant
Simple Web Set-Up
03.2016 - 02.2023
Customer Relations Coordinator
Southwest Airlines
05.2006 - 03.2016
Communications -
University of Michigan, Dearborn