Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany La Guardia

Tiffany La Guardia

Phoenix,AZ

Summary

Friendly and dependable with a strong background in customer service. restaurant and management. Thrives in fast-paced environments, maintains a positive attitude under pressure, and always eager to learn. Known for being adaptable, reliable, and flexible with scheduling.

Overview

5
5
years of professional experience

Work History

Travel Consultant

Arrivia
12.2024 - Current
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Resolved client inquiries and issues through effective communication and problem-solving strategies.
  • Coordinated with vendors to secure bookings for flights, hotels, and activities efficiently.
  • Provided detailed destination information to enhance clients' travel experiences and satisfaction.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Conducted follow-up calls to ensure resolution of customer concerns and maintain relationships.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Care Representative

Areotek
02.2021 - 12.2022
  • Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
  • Assisted in training new team members on company policies and customer service techniques to enhance team performance.
  • Maintained accurate records of customer interactions within CRM software, supporting data-driven decision-making.
  • Collaborated with cross-functional teams to address and resolve complex customer issues effectively and promptly.
  • Conducted follow-up communications with customers post-interaction to ensure resolution satisfaction and retention rates.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Contributed to team success, consistently achieving call center performance metrics.

Shift Manager

Arbys Resturant
09.2020 - 04.2021
  • Supervised daily operations to ensure efficient service and food quality.
  • Trained new staff on operational procedures and customer service standards.
  • Coordinated team schedules to optimize staffing and coverage during peak hours.
  • Monitored inventory levels, assisting with stock management and ordering supplies.
  • Implemented cleanliness standards in kitchen and dining areas for compliance.
  • Resolved customer complaints promptly to enhance overall dining experience.

Education

High School Diploma -

Ironwood Highschool
Phoenix, AZ
05-2020

Skills

  • Strong communication skills
  • Exceptional customer service
  • Retail sales
  • Customer advising
  • Critical thinking
  • Active listening
  • Customer service
  • Relationship building
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Building rapport
  • Phone and email etiquette
  • Sales techniques
  • Closing techniques

Timeline

Travel Consultant

Arrivia
12.2024 - Current

Customer Care Representative

Areotek
02.2021 - 12.2022

Shift Manager

Arbys Resturant
09.2020 - 04.2021

High School Diploma -

Ironwood Highschool

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