CINDY AGUIRREBARRENA
Litchfield park,AZ
Summary
Dynamic travel and hospitality professional with extensive expertise in client relationship management at Arrivia. Proficient in conflict resolution and sales support, consistently elevating customer satisfaction. Expert in leveraging CRM software to enhance engagement and identify upsell opportunities, fostering substantial account retention and loyalty. Committed to providing exceptional service in high-volume environments.
Overview
14
14
years of professional experience
Work History
Travel Agent
Arrivia
Scottsdale, AZ
06.2020 - Current
- Managed diverse travel agency accounts, fostering long-term relationships to drive sales growth.
- Developed customized travel solutions based on client needs, ensuring ongoing support throughout customer journeys.
- Addressed escalated concerns promptly and professionally to maintain satisfaction and loyalty.
- Consistently exceeded performance goals through a consultative and responsive approach, enhancing sales team success.
Stock/Pick Ambassador
Amazon
Goodyear, Arizona
09.2020 - 10.2021
- Enhanced workflow efficiency through effective collaboration with team members.
- Operated warehouse equipment safely to ensure operational continuity.
- Conducted inventory checks to support accurate stock management.
- Maintained cleanliness and organization of work areas consistently.
- Organized stockroom shelves according to company standards for optimal accessibility.
- Inspected outgoing packages for proper labeling and packaging prior to shipment.
- Verified shipment accuracy against invoices before loading onto delivery vehicles.
- Utilized handheld scanners to input data for packages efficiently.
Cocktail Server
Arizona Grand Resort
Phoenix, AZ
04.2018 - 03.2020
- Delivered exceptional guest service in high-volume, upscale resort environment.
- Anticipated client needs to create memorable experiences for patrons.
- Maintained professional demeanor while managing accurate cash handling and transactions.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Provided personalized attention, contributing to repeat visits and positive reviews.
- Greeted guests warmly, taking drink orders and answering menu inquiries accurately.
- Followed safety and sanitation policies to uphold health standards in food and beverage handling.
- Stocked bar area efficiently, replenishing liquor bottles and essential supplies as needed.
Account Manager
International Cruise Excursions
Scottsdale, AZ
01.2017 - 02.2019
- Focused on account retention, customer satisfaction, and sales support in client-facing role.
- Maintained proactive communication with clients to address billing and service issues promptly.
- Developed strategies to enhance revenue from existing accounts through upselling and cross-promotional efforts.
- Renewed accounts by fostering strong relationships with clients to improve engagement.
- Tracked and reported sales performance metrics to senior management, identifying successes and areas for improvement.
- Generated leads via cold calling, contributing to pipeline growth.
- Utilized CRM tools to monitor client interactions and sales opportunities effectively.
- Produced sales documents, finalized deals, and maintained accurate records of customer interactions.
Front Desk Receptionist
Talking Stick Resort
Scottsdale, AZ
08.2011 - 12.2017
- Served as primary contact for guests during check-in, check-out, and throughout stays.
- Managed high volumes of inquiries in person and over the phone to ensure smooth operations.
- Resolved guest concerns promptly, contributing to positive experiences and high service ratings.
- Coordinated reservations while maintaining accurate booking records and data entry.
- Collaborated with housekeeping to guarantee room readiness before guest arrivals.
- Handled payment transactions using resort management software and balanced cash register.
- Provided administrative support, including filing documents and managing correspondence.
- Monitored reception area for safety, ensuring a hazard-free environment for guests.
Customer Relations Representative
OptumHealth
Chandler, Arizona
09.2016 - 06.2017
- Managed customer inquiries via phone and email to enhance service efficiency.
- Resolved client issues by delivering accurate information and support.
- Collaborated with healthcare teams to ensure efficient service delivery.
- Documented customer interactions in CRM for effective tracking.
- Trained new representatives on company protocols and service standards.
- Maintained up-to-date knowledge of healthcare policies to assist customers.
- Upheld privacy requirements to protect customer information.
- Developed customized sales plans to meet individual customer needs.
Education
Associate of Arts - Accounting
Estrella Mountain Community College
Avondale, AZ05.2018
High School Diploma -
Millennium High School
Goodyear, AZ05.2011
Skills
- Client relationship management
- Conflict resolution and problem solving
- Effective communication
- Travel and hospitality expertise
- Sales support and upselling
- Customer satisfaction strategies
- Payment processing
- High volume operations
- CRM software proficiency
Professional Overview
Experienced and adaptable customer service professional with a solid background in the travel, hospitality, and service industries. Adept at cultivating and maintaining client relationships, resolving complex issues efficiently, and delivering customized solutions that elevate customer satisfaction and loyalty. Recognized for a proactive, solution-oriented approach and the ability to thrive in fast-paced, customer-centric environments. Combines excellent communication skills with strong organizational capabilities to support business goals and drive client engagement.
Timeline
Stock/Pick Ambassador
Amazon
09.2020 - 10.2021
Travel Agent
Arrivia
06.2020 - Current
Cocktail Server
Arizona Grand Resort
04.2018 - 03.2020
Account Manager
International Cruise Excursions
01.2017 - 02.2019
Customer Relations Representative
OptumHealth
09.2016 - 06.2017
Front Desk Receptionist
Talking Stick Resort
08.2011 - 12.2017
Associate of Arts - Accounting
Estrella Mountain Community College
High School Diploma -
Millennium High School
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