April Jordan
MANCHESTER
Summary
Detail-oriented Table Games Dealer with a strong focus on game integrity and customer satisfaction. Demonstrated reliability and punctuality in fast-paced environments, ensuring fair play and enhancing player engagement.
Overview
22
22
years of professional experience
Work History
Table Games Dealer/Poker Dealer
Revo Casino
Manchester, NH
07.2015 - 03.2026
- Dealt various table games, ensuring adherence to rules and procedures.
- Managed player transactions, maintaining accurate chip counts and payouts.
- Provided exceptional customer service, enhancing player experience and engagement.
- Monitored game integrity, addressing irregularities promptly to ensure fairness.
Retail Store Manager
GameStop
Manchester, NH
11.2003 - 06.2015
- Led store operations to enhance customer experience and drive sales growth.
- Developed and implemented training programs for new staff, improving team performance.
- Analyzed inventory levels using POS systems to optimize stock management and reduce shrinkage.
- Established visual merchandising standards to create engaging product displays and promotions.
- Managed scheduling and staffing to ensure optimal coverage during peak business hours.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Fostered a collaborative team environment, enhancing employee engagement and retention rates.
- Conducted regular performance evaluations, providing constructive feedback to support staff development.
- Executed strategic marketing initiatives that increased foot traffic and boosted in-store promotions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Education
High School Diploma -
Pinkerton Academy
Derry, NHSkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
Timeline
Table Games Dealer/Poker Dealer
Revo Casino
07.2015 - 03.2026
Retail Store Manager
GameStop
11.2003 - 06.2015
High School Diploma -
Pinkerton Academy