April Kidd
Eufaula
Summary
Dynamic Provider Services Representative with a proven track record at Senture, excelling in HIPAA compliance and claims management. Recognized for delivering exceptional customer service and achieving organizational goals. Skilled in onboarding healthcare providers and enhancing data integrity, ensuring seamless communication and support for all stakeholders.
Overview
2
2
years of professional experience
Work History
Provider Services Representative
Senture
02.2024 - Current
- Facilitated communication between providers and management to resolve issues efficiently.
- Assisted in onboarding new healthcare providers, ensuring compliance with organizational standards.
- Maintained accurate records in provider databases, enhancing data integrity and accessibility.
- Responded promptly to provider inquiries, delivering high-quality customer service and support.
Advocate Member Service Representative
Concentrix
10.2023 - 02.2024
- Averaging 20 to 30 calls per day, 6 to 1 hour time frames.
- Provide transportation services for customers.
- Provide medical information on benefits for customers.
Education
High School Diploma -
Eufaula High School
Eufaula, OK05-2021
Skills
- Understanding of HIPAA compliance requirements
- Claims management
- Commitment to goal achievement
- Customer service expertise
Timeline
Provider Services Representative
Senture
02.2024 - Current
Advocate Member Service Representative
Concentrix
10.2023 - 02.2024
High School Diploma -
Eufaula High School