April Kongphongmany
Lafayette ,LA
Summary
Dedicated customer service professional with 8+ years experience. Seeking to boost my skills in sales and customer loyalty. Maintained 93% positive customer reviews and 21% above average repeat customers. Self-driven and motivated, I am seeking to further my experiences and knowledge.
Overview
10
10
years of professional experience
Work History
Sales Representative
AT&T
10.2021 - Current
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Assistant Store Manager
T Mobile
06.2019 - 10.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Representative
Home Furniture
02.2018 - 05.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Insurance Agent
Transamerica Life Insurance Company
10.2014 - 01.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Negotiated contracts and terms of sale with potential customers.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Education
Bachelor of Science - Finance
University of Louisiana At Lafayette
Lafayette, LA05.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Strong Communication and Interpersonal Skills
Languages
Vietnamese
Native or Bilingual
Laotian
Native or Bilingual
Timeline
Sales Representative
AT&T
10.2021 - Current
Assistant Store Manager
T Mobile
06.2019 - 10.2021
Sales Representative
Home Furniture
02.2018 - 05.2019
Insurance Agent
Transamerica Life Insurance Company
10.2014 - 01.2018
Bachelor of Science - Finance
University of Louisiana At Lafayette