April Lane
Goffstown,NH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OBSR
Comcast Business
Manchester, NH
2023.11 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Interim Supervisor CAM
Comcast Business
Manchester, NH
2022.09 - 2023.02
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Sr. Account Manager
Comcast Business
Manchester, NH
2018.11 - 2022.09
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
Sales Representative
Comcast
Manchester, NH
2016.04 - 2018.11
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
Education
Bachelor of Science - Business Administration W/cont in Finance
SNHU
Manchester, NH2024-03
Skills
- Conflict Resolution
- Relationship Building
- Flexible and Adaptable
- Team Management
- Dependable and Responsible
- Public Speaking
Accomplishments
- Graduated Summa Cum Laude
- Accomplished presidents club status in 2020
- Awarded Grow, Great, Together 4 times out of 8 years with Comcast Business
Affiliations
- Avid golfer and tennis player
- Love boating & gardening
- Agility training with my 2 year old Yorkie, Benny
Certification
- Scrum master certification June, 2022
References
References available upon request.
Timeline
OBSR
Comcast Business
2023.11 - Current
Interim Supervisor CAM
Comcast Business
2022.09 - 2023.02
Sr. Account Manager
Comcast Business
2018.11 - 2022.09
Sales Representative
Comcast
2016.04 - 2018.11
Bachelor of Science - Business Administration W/cont in Finance
SNHU