April L. George
Atlanta,GA
Summary
Motivated and driven professional with a strong desire to excel in the insurance industry. Seeking a position with a reputable insurance company to further develop skills and contribute to the success of the organization. Committed to delivering exceptional customer service and building strong relationships with clients. Eager to leverage knowledge and experience to contribute to the growth and profitability of the company.
Overview
11
11
years of professional experience
Work History
Bartender
Applebee’s
10.2015 - 09.2022
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
Casework Counselor
Deerfield Correctional Center
07.2015 - 07.2017
- Provide case management and counseling services for offenders in order to enhance public safety and promote offenders’ long term pro-social behaviors
- Conduct risk/need assessments to determine the appropriate treatment needs for each offender assigned to case load
- Coordinate and facilitate approved EBP treatment programs, and document program effectiveness
- Promote EBP principles and Re-Entry concepts to enhance offender success efforts in his return to the community as productive citizens
Corrections Officer
Deerfield Correctional Center
02.2015 - 07.2015
- Supervised offenders in housing units and those segregated for administrative or punitive measures
- Made periodic patrols of quarters and work areas and initiated counts of offenders at regular and irregular intervals
- Instructed offenders and maintained control in areas such as the offender dining hall, classrooms, etc
- Observed for signs of disorder or tension and reported such observations to a higher authority
- Collected data, in order to compile and prepare detailed incident reports and discipline reports
Counselor
Richmond Residential
02.2012 - 02.2015
- Advocates effectively for individuals, ensuring individuals' choices, interests and needs are supported and implemented consistent with their Individual Support Plan (ISP)
- Provides direct support to individuals with intellectual disabilities and instructs them in the completion of their activities of daily living (bathing, cooking, cleaning, toileting, shopping) as required, including direct physical support
- Observes and reports on individuals’ physical, mental and emotional conditions
- Serves as a positive role model in areas of interpersonal relations, social behavior, and appropriate dress
- Manages challenging situations, does problem-solving, and provides positive behavioral supports
- Uses sound judgment where limited guidelines exist
Case Manager
F.I.R.S.T. Contractors
02.2013 - 10.2014
- Culminated in responsibility of facilitating educational groups with clients
- Maintained confidential records relating to client treatment
- Developed and implemented individualized service plan
- Collected information about clients through interviews, observation, and tests
- Acted as client advocate in order to coordinate required service
Education
Bachelor of Science - Social Work
Virginia Union University
Richmond, VA05.2013
Skills
Customer Service, Active listing, Problem Solving abilities, Complaint handling
Organization
Alpha Kappa Alpha Sorority Inc., 2012
Timeline
Bartender
Applebee’s
10.2015 - 09.2022
Casework Counselor
Deerfield Correctional Center
07.2015 - 07.2017
Corrections Officer
Deerfield Correctional Center
02.2015 - 07.2015
Case Manager
F.I.R.S.T. Contractors
02.2013 - 10.2014
Counselor
Richmond Residential
02.2012 - 02.2015
Bachelor of Science - Social Work
Virginia Union University