Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

April Lira

Fostoria,Ohio

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Walmart. Expert in conflict resolution and payment processing, I significantly improved service levels and operational efficiency. My proactive approach and ability to train effectively have consistently boosted team productivity and customer loyalty.

Overview

22
22
years of professional experience

Work History

Assembly

Whirlpool
02.2020 - Current
  • Prevented assembly errors by maintaining clean, organized workstation.
  • Reviewed finished equipment for accurate fit and assembly.
  • Aligned components accurately to promote proper assembly.
  • Increased team productivity, training new hires on assembly procedures and techniques.

Assembly

Whirlpool
05.2016 - 11.2018
  • Provided recommendations for improvements in assembly or testing procedures.
  • Reduced assembly errors by consistently following detailed work instructions and protocols.

Commercial Cleaner

I Can Clean Too
09.2015 - 02.2016
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.

Customer Service Representative

Walmart
08.2012 - 01.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Department Manager

Walmart
08.2009 - 08.2012
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Increased customer satisfaction with proactive issue resolution strategies.

Cashier

Walamrt
09.2007 - 08.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Prep Cook/ Dietary Aide

Sarah Moore Home
07.2003 - 08.2009
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.

Education

GED -

Fostoria High
Fostoria, OH
05-2013

Skills

  • Customer service
  • Payment processing
  • Client relations
  • Conflict resolution

Languages

Spanish
Limited Working

Timeline

Assembly

Whirlpool
02.2020 - Current

Assembly

Whirlpool
05.2016 - 11.2018

Commercial Cleaner

I Can Clean Too
09.2015 - 02.2016

Customer Service Representative

Walmart
08.2012 - 01.2014

Department Manager

Walmart
08.2009 - 08.2012

Cashier

Walamrt
09.2007 - 08.2009

Prep Cook/ Dietary Aide

Sarah Moore Home
07.2003 - 08.2009

GED -

Fostoria High

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April Lira