April Little
Rockingham,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Administrative Specialist industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Flexible and able to adapt to various situations and problem- solve. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detail-oriented professional with over 25 years in customer service. Skilled in managing accounts, automating operations, and building customer trust. Committed to delivering exceptional service and enhancing client satisfaction.
Overview
24
24
years of professional experience
Work History
Administrative Specialist I
Vocational Rehabilitation Services/EIPD
Rockingham, NC
10.2002 - Current
- Answered and routed telephone calls and took messages.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Organized training, client meetings, team meetings and events.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed administrative processes and prepared key reports and documentation.
- Schedule clients for intake appointments, process claims for payments, as well as requesting medical records, to generate authorizations for services as needed.
Jewelry Consultant
Kay Jewelers
Rockingham, North Carolina
11.2020 - 03.2023
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Education
Associate of Applied Science - Business Administration
Richmond Community College
Hamlet, NC12-2021
Skills
- Data entry and management
- Customer account management
- Service-oriented mindset
- Professionalism under pressure
- Customer data confidentiality
- Trust and loyalty building
- Verbal and written communication
- Multitasking and prioritization
- Creative problem solving
- Extensive customer service experience
- Team collaboration
- Administrative support
- Document management
- Proficiency in Microsoft Word and Excel
Timeline
Jewelry Consultant
Kay Jewelers
11.2020 - 03.2023
Administrative Specialist I
Vocational Rehabilitation Services/EIPD
10.2002 - Current
Associate of Applied Science - Business Administration
Richmond Community College