April Luna
Home Depot
Fresno,CA
33
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Operational Assistant
8 Months- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Coordinated shipping and receiving operations, ensuring timely delivery of materials to stores.
- Assisted in training new team members on operational procedures and safety protocols.
- Implemented process improvements that increased efficiency in order fulfillment workflows.
Amazon Flex Driver
2 Years 10 Months- Operated delivery vehicles efficiently to ensure timely package delivery.
- Navigated routes effectively using GPS systems for optimal delivery performance.
- Assisted customers with inquiries, providing excellent service during deliveries.
- Conducted daily vehicle inspections to maintain safety and compliance standards.
Back Office Operational Lead
11 Years 2 Months- Oversee staff of three
- Work with 200 employees concerning payroll and time issues
- Order office and maintenance supplies for the store and ensure budget requirements are met per P&L
- Ensure daily cash and check deposits
- Responsible for the documentation of sales and other records in the store
- Review and handle all store Chargebacks
- Ensure proper functioning/troubleshooting of equipment in store
- Responsible for cash-related cashier and customer requests
- Assist Operations Manager and Store Manager with tasks that need to be completed
- Oversee record retention with filed daily, weekly, monthly reports
- Train fellow associates on system updates
- Oversee ecord retention with filed daily, weekly, monthly reports
Back Office Clerk
2 Years 2 Months- Processed and organized incoming inventory shipments efficiently.
- Managed data entry and record-keeping for product inventory accuracy.
- Coordinated with sales staff to resolve customer inquiries and issues promptly.
- Streamlined back office operations, enhancing workflow efficiency and productivity.
Head Cashier
5 Years- Ensured cashiers provided customers with fast, friendly accurate customer service
- Approved POS transactions and markdowns for mainline registers
- Assisted in the supervision, coaching and training of Front End associates
- Ensured policies and procedures were followed to minimize shrink
- Confirmed daily schedules and breaks for cashiers; made adjustments throughout the day as necessary
- Handled customer complaints and defused negative situations
Office Associate
5 Years- Ensured that cashier tills were processed correctly and on time
- Processed cash strips, change orders and increase requests for cashiers quickly and efficiently
- Prepared vault and worked with management to verify
- Investigated certain accounting requests from store management and store support
- Closing the stores daily accounting transactions on time
Office Associate
4 Years 3 Months- Same responsibilities as stated in New York
Cashier/Returns Associate
7 Years 1 Month- Provided highest level of customer service
- Communicated effectively with all the Home Depot personnel
- Kept accurate register receipts and balanced till
Education
Some College (No Degree)
Skills
Highest level of professional and work ethic
Natural leadership qualities
Ability to quickly assess a situation and provide tools for resolution
Values importance of teamwork and enjoys team environment
Excellent interpersonal communication skills-both written and verbal
Highly organized with strong time management skills
Able to prioritize multiple projects for accurate and timely completion
Ability to learn and proprietary software quickly
Customer Service
Microsoft Office
Education and Training
other
Timeline
Operational Assistant
Home Depot
10.2025 - CurrentRead More
Amazon Flex Driver
Amazon
08.2023 - CurrentRead More
Back Office Clerk
Home Depot
07.2023 - 09.2025Read More
Back Office Operational Lead
Home Depot
04.2015 - CurrentRead More
Head Cashier
Home Depot
03.2010 - 03.2015Read More
Office Associate
Home Depot
03.2005 - 03.2010Read More
Office Associate
Home Depot
11.2000 - 02.2005Read More
Cashier/Returns Associate
Home Depot
10.1993 - 11.2000Read More
San Francisco State University
Some College (No Degree)
Read More