April Magruder
Garrison
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Schmidt Farms, GP
Benedict
03.2025 - Current
- Assisted in preparing and maintaining company documents.
- Communicated with vendors to ensure timely delivery of supplies and equipment
- Responsible for onboarding.
- Accounts payable
- Payroll
- Bank reconciliation of multiple account.
- Organized office files, ensuring easy access to important information.
- Collaborated with team members to streamline administrative procedures.
- Maintained inventory of office supplies, ordering as needed for operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Provided administrative support to the executive team, including managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
C-Store Manager
Parkland USA
Garrison
10.2022 - 02.2025
- Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adhere to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank account.
- Performed daily opening and closing procedures according to company guidelines.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and restocked shelves as needed.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Trained new employees on proper cash handling techniques and customer service skills.
- Utilized POS system to process transactions accurately and efficiently.
- Performed regular audits of cash drawers to ensure accuracy of funds received from customers.
- Oversaw daily operations including opening and closing duties, scheduling shifts, assigning tasks to team members.
- Provided excellent customer service by addressing inquiries, resolving complaints, and demonstrating products.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Payroll
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and ensured timely stock replenishment processes.
- Oversaw daily operations and staff management in a high-traffic retail environment.
- Ensured compliance with safety regulations and maintained store cleanliness standards.
- Developed schedules to optimize labor efficiency and meet operational demands.
- Developed relationships with customers by providing excellent customer service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Accounts Payable/ Foundation Director
Benedictine Living Community of Garrison
Garrison
04.2021 - 10.2022
- Processing due invoices for payments
- Ensuring bills and pay are paid in a timely and accurate manner
- Managing accounts payable using Intacct
- Handling accounts payable for separate entities and vendors
- Answering phones and greeting visitors
- Verifying invoices and reconcile expenses
- Entering data
- Managed fundraising efforts to secure resources for community programs.
- Organized special events such as galas, dinners and golf tournaments to raise money for the foundation's initiatives.
General Manager
Jeffery Inc
Garrison
03.2011 - 04.2021
- Ordering of supplies
- Hiring/terminating
- Accounts receivable/Accounts payable
- Customer service/ customer conflict resolution
- Employee scheduling
- Answering phones
- Making and cancelling hotel reservations
- Ensured adequate staffing and recruitment to meet the needs of the business
- Creating invoices
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Domestic Engineer
Kalispell
02.2001 - 03.2011
- I took care of the home front and children while my husband worked out of state.
CSR - Customer Service Representative/ loan processor
ING Reliastar
Minot
08.1998 - 02.2001
- Answering calls for tax sheltered annuities
- Handling customer complaints
- Processing loans for tax sheltered annuities
Education
High School Diploma - General Studies
Jamestown High School
Jamestown, ND05.1995
Some College (No Degree) - General Studies
North Dakota State College of Science
Wahpeton, NDSome College (No Degree) - Radiology Technician
Minot State University
Minot, NDSkills
- Bank Reconciliation
- Payroll
- Data Entry
- Customer service
- Accounts Payable
- Account Reconciliation
- Banking reconciliation
- Customer relationship management
- Inventory management
- Document management
- Cash handling
- Office organization
- Conflict resolution
- Time management
- Account management
Timeline
Administrative Assistant
Schmidt Farms, GP
03.2025 - Current
C-Store Manager
Parkland USA
10.2022 - 02.2025
Accounts Payable/ Foundation Director
Benedictine Living Community of Garrison
04.2021 - 10.2022
General Manager
Jeffery Inc
03.2011 - 04.2021
Domestic Engineer
02.2001 - 03.2011
CSR - Customer Service Representative/ loan processor
ING Reliastar
08.1998 - 02.2001
High School Diploma - General Studies
Jamestown High School
Some College (No Degree) - General Studies
North Dakota State College of Science
Some College (No Degree) - Radiology Technician
Minot State University