April Malone
Harvey,IL
Summary
Hardworking employee enthusiastic about learning a different field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Home Health Care Aide
Addus Homecare Corp
03.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Administered medications in accordance with doctor's instructions.
Technical Support Representative
Concentrix
07.2022 - 03.2023
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to technical support needs.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
Mail Handler Assistant
USPS
01.2020 - 07.2022
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Completed data entry tasks with accuracy and efficiency.
School Bus Driver
Paige Bus Enterprise
12.2015 - 12.2019
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Obeyed federal, state, and local traffic laws and regulations to enable safe transportation outcomes for participants.
Education
High School Diploma -
Thornton Township High School
Harvey, IL05.2012
Skills
- Client Documentation
- Error Detection
- Data Collection
- Excel Formulas
- Handling and Sorting Mail
- Shipment Preparation
- Problem-Solving Skills
- Machinery Troubleshooting
- Network Diagnostics
- City and Non-City Driving
- Customer Service
- Data Entry
Timeline
Home Health Care Aide
Addus Homecare Corp
03.2023 - Current
Technical Support Representative
Concentrix
07.2022 - 03.2023
Mail Handler Assistant
USPS
01.2020 - 07.2022
School Bus Driver
Paige Bus Enterprise
12.2015 - 12.2019
High School Diploma -
Thornton Township High School