April Mancos
New Port Richey,FL
Summary
Dynamic leader with proven success in enhancing customer satisfaction at the Seminole Hard Rock Hotel & Casino. Excelled in staff training and development, fostering a positive work environment. Skilled in money handling and customer relations, achieving significant improvements in service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Seminole Hard Rock Hotel & Casino
Tampa, FL
10.2021 - Current
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improves customer satisfaction by addressing and resolving complaints promptly.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentor junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coach new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Increased sales through effective merchandising strategies and targeted promotions.
Manager
Tarpon Springs Yacht Club
Tarpon Springs, FL
03.2017 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Palm Cafe
Dunedin, FL
12.2016 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Server
Chilis's Bar and Grill
Clearwater, FL
06.2015 - 12.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Accounting And Finance
St. Petersburg College
Clearwater, FLSkills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
Timeline
Assistant Manager
Seminole Hard Rock Hotel & Casino
10.2021 - Current
Manager
Tarpon Springs Yacht Club
03.2017 - 10.2021
Assistant Manager
Palm Cafe
12.2016 - 10.2018
Server
Chilis's Bar and Grill
06.2015 - 12.2016
Accounting And Finance
St. Petersburg College