April Mancos
New Port Richey,FL
Summary
Extremely hard-working professional with extensive experience at both Tarpon Springs Yacht Club, and Seminole Hard Rock Hotel & Casino. Proven expertise in event coordination and staff training, ensuring exceptional service and compliance with safety standards. Proficient in orchestrating events and training staff, consistently achieving high service quality and adherence to safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Server
Seminole Hard Rock Hotel & Casino
Tampa, FL
09.2021 - Current
- Served diverse cocktails to guests efficiently in fast-paced environment.
- Trained new staff on cocktail service procedures and adherence to company standards.
- Maintained accurate cash handling practices while providing timely customer service.
- Checked identification to verify age prior to serving alcoholic beverages.
- Ensured cleanliness of glassware by washing glasses and utilizing dishwasher.
- Organized and maintained tidiness of bar area throughout shifts.
- Prepared both alcoholic and non-alcoholic beverages for patrons following recipes.
- Executed opening and closing duties, including setup and breakdown of bar area.
Banquet Supervisor
Tarpon Springs Yacht Club
Tarpon Springs, Florida
11.2016 - 12.2021
- Coordinated event setup and breakdown according to client specifications.
- Managed inventory of supplies and equipment for banquet services.
- Scheduled staff shifts to align with event demands and staffing needs.
- Worked closely with culinary team to prepare meals according to menu specifications.
- Organized and laid out buffet equipment, food displays, and other items.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Resolved any customer complaints or issues quickly and professionally.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Education
License - Dental Assisting
Pasco-Hernando State College
New Port Richey, FL06-2026
High School Diploma -
Countryside High School
Clearwater, FL06-2014
Skills
- Event coordination
- Staff training
- Cash handling
- Communication skills
- Food safety
- Service prioritization
- Building rapport with customers
Certification
- CPR Certified
- Safe Serv Certified
Timeline
Cocktail Server
Seminole Hard Rock Hotel & Casino
09.2021 - Current
Banquet Supervisor
Tarpon Springs Yacht Club
11.2016 - 12.2021
License - Dental Assisting
Pasco-Hernando State College
High School Diploma -
Countryside High School