APRIL MARIE PERRY
Halifax,PA
Summary
Experienced Residential Services Professional with 15 years supporting individuals with intellectual and developmental disabilities and mental health needs in DHS-regulated environments. Led multi-home program supervision, staff development, and compliance with Pennsylvania DHS 6100 regulations. Skilled in incident management and maintaining safe, person-centered environments that prioritize operational efficiency and quality care outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Supervisor
Keystone Human Services
Harrisburg, PA
01.2023 - 04.2026
- Directed daily operations for multiple residential homes supporting individuals with IDD
- Supervised, coached, and evaluated direct support staff to ensure high-quality service delivery
- Ensured full compliance with DHS 6100 regulations, licensing standards, and agency policies
- Oversaw ISP implementation, health and safety monitoring, and behavioral support plans
- Coordinated staffing schedules, training, and onboarding to optimize performance management.
- Strengthened collaboration with families, guardians, and interdisciplinary teams
- Promoted to additional home oversight based on demonstrated leadership and compliance success
- Assisted in the creation and revision of program policies and procedures to ensure compliance.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Executed marketing strategies that enhanced program visibility and increased participation.
- Prepared reports for stakeholders that outlined program achievements and identified challenges.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
Residential Supervisor
CPARCO
Carlisle, PA
11.2021 - 12.2022
- Supervised residential services supporting individuals with IDD and MH needs
- Oversaw medication administration, ADLs, medical appointments, and documentation compliance
- Supported ISP implementation and ensured adherence to regulatory requirements
- Assisted with staff training, coaching, scheduling, and performance management
- Participated in incident reporting, investigations, and corrective action processes
House Coordinator
HAP, Inc.
Shiremanstown, PA
01.2016 - 11.2021
- Managed residential homes to enhance quality of life for individuals with developmental disabilities
- Supervised direct support staff and daily program operations to ensure consistent service delivery across assigned homes
- Coordinated staff scheduling and payroll tracking to maintain operational efficiency and compliance
- Supported licensing surveys, audits, and DHS 6100 regulatory compliance
- Completed HCSIS incident reports, investigations, and documentation compliance
- Participated in budgeting awareness, service tracking, and program operations
- Maintained communication with families, guardians, and support teams
Education
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL 11.2015 - 01.2016
Culinary Arts & Restaurant Management (Secondary Education - 4 Years) -
Dauphin County Technical School
PennsylvaniaSkills
- Residential Program Leadership DHS 6100 Regulations IDD/MH Services ISP Development & Monitoring HCSIS Documentation & Incident Reporting Medication Administration Staff Supervision & Training Crisis Intervention Investigations & Corrective Action Licensing & Audit Compliance Scheduling & Workforce Management Quality Assurance Budget Awareness Documentation & Recordkeeping
- Process improvements
- Eligibility determination
- Program evaluation
- Outcome reporting
- Service coordination
- Vendor management
- Volunteer management
- Scheduling & Workforce Management
- Investigations & Corrective Action
- Budget Awareness
- Service coordination
Certification
Medication Administration Certification (IDD/MH Blended) | 2023
Timeline
Program Supervisor
Keystone Human Services
01.2023 - 04.2026
Residential Supervisor
CPARCO
11.2021 - 12.2022
House Coordinator
HAP, Inc.
01.2016 - 11.2021
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
11.2015 - 01.2016
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Culinary Arts & Restaurant Management (Secondary Education - 4 Years) -
Dauphin County Technical School