Processed payments accurately using point of sale systems to ensure efficient transactions.
Provided exemplary customer service by promptly addressing inquiries and resolving complaints.
Consulted with stylists to align on client requests, ensuring personalized experiences.
Recruited, trained, and evaluated sales team members to improve overall performance.
Organized merchandise displays to enhance product visibility and attract customers.
Monitored competitor pricing to maintain competitive positioning in the market.
Established partnerships with local businesses to broaden promotional opportunities.
Engaged in continuous training to elevate styling expertise and product knowledge.
Salon Business Partner
BeautyBoxx Supply
Denver, CO
09.2019 - Current
Responsible for providing customer service to current accounts, opening new accounts supporting all business and retail needs, creating educational events, collaborating with brand managers to seek new business and brand awareness.
Freelance Stylist
Pueblo, CO
01.2009 - Current
Provide professional hair services to dedicated following of clientele.
Handling own business books and taxes.
Salon Consultant
Freemans Salon Systems
Denver, CO
03.2018 - 09.2019
Responsible for current salon accounts, creating and purchasing orders, delivering educational classes for services and product sales; supporting and building relationships with new salons and schools by assisting with enhancing their business models.
Salon Manager
Ulta Beauty Salon
Pueblo, CO
02.2017 - 03.2018
Responsible for meeting and exceeding salon service and pro-hair sales budget through staff recruiting and productivity development; salon service promotions; and salon service demonstrations.
Responsible for creating an environment that maintains and exceeds standards of excellence in Guest Service client retention skills, staff technical proficiency, and professional hair care recommendations.
Primary contact for all salon personnel.
Stylist
Dillards Salon
Pueblo, CO
12.2016 - 02.2017
Providing professional hair services and retail sales, Handling cash and cash register entries.
Handling a multiple phone system and handling customer questions and concerns.
Studio Manager
Beautiful You Skincare Studio
Pueblo, CO
06.2015 - 04.2016
Office management duties that included supervising employees; responsible for hiring process, employee evaluations, training, handled employee disputes and customer concerns.
Balanced monetary drawer transactions, to include daily bank deposits inventory control, facilitated employee meetings, customer service, office scheduling (employee & customers).
Adjunct Instructor
Pueblo Community College
Pueblo, CO
06.2009 - 06.2012
Instructed students on customer service, salon professional services and booking appointments, bookkeeping, cashiering and general business management.
Senior Stylist
Matthew Morris Salon
06.2007 - 12.2009
Company Overview: Employed at “Denver’s top salon” (according to Denver Magazine)
Work collaboratively with Matthew Morris of BRAVO Television Show Shear Genius III.
Recruit and retain clients for hair services (e.g. coloring, hair cuts, spray tan).
Brought client following to salon.
Networked to create additional client base.
Create strategies for marketing myself and hair products for the agency and clients.
Coordinated/participated in fashion shows and photo shoots.
Has experience in Aveda product color line and product knowledge.
Employed at “Denver’s top salon” (according to Denver Magazine)
Senior Hair Stylist
El Salon
07.2003 - 06.2007
Initially, assisted Master Stylists while taking coloring and hair cutting classes.
Apprenticed under 5280 Magazine top colorists.
Created client base as a stylist via networking and referrals.
Continued hair dressing techniques and product knowledge.
Attended professional/international shows that showcased new collection releases and photographic awards.
Specialized in Loreal professional color line.
Provided consultative advice to new clients hair needs.
Excelled in top 5 in client services and sales.
Participated in numerous community benefits such as fashion shows and photo shoots.
Apprentice
Visual Dimensions, LTD
08.2002 - 06.2003
Assisted stylists with client preparation such as coloring, highlighting, perms, and haircuts.
Responsible for other salon duties such as answering phones, scheduling client appointments, verifying retail inventory.
Pharmacy Technician
Belmont Pharmacy
01.1998 - 01.2000
Communicated with customers relative to their drug prescriptions.
Interfaced with insurance carriers regarding customer prescription benefits and billing.
Communicated with doctors and their staff concerning drug prescriptions.
Handled large amounts of money.
Finalized money/check drawers.
Ordered and maintained drug inventory.
Able to read doctors’ drug prescription requests.
Able to work in a high profile and confidential atmosphere.
Entered data of client prescription summaries into computer.
Clerical Assistant
Colorado State University – Pueblo
Pueblo, Colorado
01.1997
Assisted with office duties involving the scheduling of appointments, correspondence letters, filing, typing, data entry, answering telephones, deliveries in a multi-operational agency.
Clerical Assistant
Colorado State University – Pueblo
Pueblo, Colorado
01.1996
Performed various office functions, answered phones, took messages, memo writing.
Maintained complaint files, search and screen records, and EEO data bases.
Took minutes at department meetings.
Handled employee confidential records.
Clerical Assistant
Colorado State University – Pueblo
Pueblo, Colorado
01.1995
Performed various office functions such as filing, answering phones, customer service, operating office machines, mailings, data entry, computer literate.
Worked with agency and community constituents on business/education projects.
Education
License - Hair Stylist
Xenon School of Hair Design
Aurora, Colorado
05.2002
High School Diploma -
Park Hill Christian Academy
Pueblo, Colorado
01.1995
Associate Degree - General Studies
Pueblo Community College
Pueblo, Colorado
New Mexico Highlands University
Las Vegas, New Mexico
Colorado State University-Pueblo
Pueblo, Colorado
Skills
Customer service
Sales strategies
Team leadership
Inventory management
Business development
Relationship building
Volunteer Experience
Fashion Show for Foundations, Benefit for Craig Hospital 'Dads Forever', Hair shows for 'Freedom' and 'Vanity', Collaborated with CSU-Pueblo’s Gear Up Program
Fashion Shows for Business Openings, Fashion show for new store opening at Cherry Creek Nordstrom, Fashion show for Denver Comedy Works
Senior Manager, Tax Services at Ernst & Young Professional Services (Professional LLC)Senior Manager, Tax Services at Ernst & Young Professional Services (Professional LLC)
Gestão Núcleo Técnico/ Central de Relacionamento ao Cliente at MQ Professional Hair ProfessionalGestão Núcleo Técnico/ Central de Relacionamento ao Cliente at MQ Professional Hair Professional
Registered Nurse, Pre-Assessment Testing at CommonSpirit Saint Mary Corwin HospitalRegistered Nurse, Pre-Assessment Testing at CommonSpirit Saint Mary Corwin Hospital