APRIL MARTIN
McAlester,OK
Summary
With over a decade of experience in the banking and retail sectors, including a pivotal role at The Community State Bank, I excel in customer service and document processing. Known for enhancing customer satisfaction and streamlining loan procedures, my expertise in cash handling and problem-solving drives operational excellence, achieving significant improvements in efficiency and client trust.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Processor
The Bank NA
McAlester, Oklahoma
08.2024 - Current
- Assessed and confirmed the precision of information on loan requests.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Coordinated requests for mortgages and title services.
- Maintained accurate records in accordance with company policy and procedures.
- Reviewed HUD-1 settlement statements prior to closings.
- Reviewed loan documentation to ensure adherence to federal requirements.
- Prepared closing documents, including title policies, deeds, and other related items.
Assistant Manager
The Community State Bank
Wilburton, US
08.2012 - 07.2024
- Manager experienced in leading constructive and cooperative working relationships within a team setting
- Extensive knowledge of financial regulations and core banking processes.
- Managed branch operations resulting in consistent goal attainment.
- Gained extensive expertise throughout a span of more than 11 years in the bank.
- Over 9 years at our Talihina Branch working as teller then head new acct working with our customers financial needs
- I then transferred to our main bank office in Poteau working for a short period as a teller and new acts rep before moving into loan processing position helping create contracts and disclosures for our customer loans, bringing me to my current position as Asst
- Statistically increasing involvement with management duties.
Floor Manager Part Time
Roy's Cardinal Food Store
Wilburton, US
03.2023 - 10.2023
- Handled office transactions, reconciled the vault accurately, and performed store closing procedures.
Cashier Part Time
Roy's Cardinal Food Store
Wilburton, US
09.2020 - 03.2021
- Assessed and confirmed the precision of information on loan requests.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Coordinated requests for mortgages and title services.
- Maintained accurate records in accordance with company policy and procedures.
- Reviewed HUD-1 settlement statements prior to closings.
- Reviewed loan documentation to ensure adherence to federal requirements.
- Prepared closing documents, including title policies, deeds, and other related items.
Education
Excel Computer
Kiamichi Tech
McAlester, OK2024
Educational Leadership And Management
Latimer County Leadership
2023
Basics -
EOSC
Wilburton, OK01.1999
High School Diploma -
Red Oak High School
Red Oak, OK05.1997
Skills
- Customer service
- Processing documents
- Heavy Lifting
- Barcode scanning
- Product Labeling
- Stock replenishment
- Price Checking
- Merchandise Rotation
- Shelf merchandising
- Punctual and Reliable
- Workstation cleaning
- Friendly and Personable
- Store Opening and Closing
- Attention to Detail
- Time Management
- Documentation And Reporting
- Customer complaint handling
- Shift Scheduling
- Bank Deposit Preparation
- Cash handling and management
Timeline
Mortgage Loan Processor
The Bank NA
08.2024 - Current
Floor Manager Part Time
Roy's Cardinal Food Store
03.2023 - 10.2023
Cashier Part Time
Roy's Cardinal Food Store
09.2020 - 03.2021
Assistant Manager
The Community State Bank
08.2012 - 07.2024
Basics -
EOSC
High School Diploma -
Red Oak High School
Excel Computer
Kiamichi Tech
Educational Leadership And Management
Latimer County Leadership