April Martinez
Panorama City,CA
Summary
Driven by a strong work ethic and exceptional customer service skills. Skilled in cash handling and guest engagement, offering friendly and adaptable demeanor, eager to learn and thrive in dynamic setting. Contributes to team-oriented environment that values customer service excellence. Ready to use and develop multitasking and interpersonal skills in a retail role. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Retail Sales Lead
Journeys Shoe Store
9301 Tampa Ave, Northridge, CA 91324
11.2024 - Current
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Led team in achieving sales targets through effective communication and product knowledge.
- Engaged customers to identify needs, providing tailored solutions for increased satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
Community Service Waitress
Calabasas Tennis & Swim Center
Calabasas, CA
03.2022 - 03.2022
- Contributed to positive team atmosphere by collaborating effectively with coworkers and management.
- Upheld a professional appearance and demeanor at all times.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties.
Education
Associate of Arts - Kinesiology
Glendale Community College
Glendale, CA06.2026
High School Diploma -
James Monroe High School
North Hills, CA06.2024
Skills
- Communication skills
- Adaptability
- Motivational skills
- Leadership
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Decision-making
- Teamwork and collaboration
Languages
Spanish
English
Timeline
Retail Sales Lead
Journeys Shoe Store
11.2024 - Current
Community Service Waitress
Calabasas Tennis & Swim Center
03.2022 - 03.2022
High School Diploma -
James Monroe High School
Associate of Arts - Kinesiology
Glendale Community College