Omar Jeffers
Scranton,United States
Summary
Experienced Retail Sales Lead with close to a decade of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Sales Lead
Under Armour
04.2024 - Current
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Achieved success in leading teams during holiday seasons or special events that required additional staffing or extended hours of operation.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Implemented loss prevention strategies to minimize shrinkage and safeguard store profits.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
- Contributed to positive work culture by actively participating in team meetings and offering constructive feedback when appropriate.
- Coordinated staff schedules efficiently to optimize coverage during peak hours while adhering to labor budget constraints.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Lead Attendant
Family Entertainment Group
08.2021 - 04.2024
- Resolved customer complaints and disputes in a timely and professional manner
- Monitored employee performance and provided feedback to ensure that all tasks were completed on time
- Developed and maintained a positive and productive working environment for employees
- Greeted customers and answered any queries they may have
- Ensured all gaming machines and equipment are in good working order
- Ensured the arcade is kept clean and tidy
- Ensured that all safety and minimum age requirements are met
- Resolved customer disputes in a professional and courteous manner
- Provided information about games and promotional offers
- Collected payments and provided change
- Monitored game play for fairness
- Reported any malfunctions, damages, or suspicious activities to the manager.
Shift Leader
Dunkin Donuts
07.2019 - 08.2020
- Processed payments and balanced the register at the end of the shift
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Talked employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
- Deployed team members appropriately to meet guests' needs and service standards throughout the shift
- Supported training of Crew Members as directed by General Manager or Assistant Manager
- Communicated goals and held team members accountable for performance during the shift
- Held guests as the highest priority and role modeled exceptional guest service.
Education
Associate In Fine Arts -
Northampton Community College
07.2024
Skills
- Communication Skills
- Fast Learner
- Adaptability
- Customer Service
- Ability to Work in a Team
- Leadership
- Effective Team Leader
- Store operations
- Task Delegation
- Driven Work Ethic
- Critical Thinking
- Sales Team Leadership
- Decision-Making
- Cash Handling
- Training and mentoring
- Management
- Store Opening and Closing
- Stock audits
- Team Supervision
- Inventory Management
- Brand Awareness
- Delegating Work
- Upselling strategies
- Time Management
- Multitasking
Country
United States
References
- Babatunde, Adesanya, Family Entertainment Group, Babesanya@pmsd.org, (570) 817-4012
- Jacob Mascator, Pocono's Best, (570) 580-7989
Timeline
Retail Sales Lead
Under Armour
04.2024 - Current
Lead Attendant
Family Entertainment Group
08.2021 - 04.2024
Shift Leader
Dunkin Donuts
07.2019 - 08.2020
Associate In Fine Arts -
Northampton Community College
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