SEAN LAUGHLIN
Ballwin,MO
Summary
Dynamic sales professional with a proven track record at Vuori Clothing, excelling in customer service, and upselling. Demonstrated strong leadership and communication skills while training new hires and resolving customer issues, resulting in enhanced satisfaction. Expertise in inventory management and merchandising strategies to drive sales and elevate brand visibility. Diligent and focused on building loyalty and long-term relationships with customers to consistently reach sales targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Lead
Vuori Clothing
Frontenac, MO
07.2024 - Current
- Trained new hires on product knowledge, sales techniques, and customer service standards, resulting in improved performance and customer satisfaction
- Maintained accurate inventory records, conducted regular stock checks, and coordinated replenishment orders to prevent out-of-stock situations
- Resolved escalated customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction
- Provided personalized recommendations based on customers' needs, preferences, and budget constraints to maximize upselling opportunities
- Implemented visual merchandising strategies to create visually appealing displays that attracted customers' attention and increased product visibility
- Supervised a team of retail sales associates, providing guidance and support to ensure exceptional customer service
Patient Care Specialist- Budtender
Rosemary Jane
Portland, ME
11.2023 - 03.2024
- Greeting customers, answering customers' questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption, and keeping the manager informed of any complaints or operational issues
- Top Sales professional for February 2024 while educating customers about cannabis benefits, including both THC and CBD products.
- Maintained full compliance with applicable regulations and completed required documentation for special purchases.
Warehouse Specialist
Vibe-Cannabis
11.2022 - 11.2023
- Efficiently communicated and worked with Team Members in Packaging, Distribution and Cultivation Departments
- Exceeded productivity targets consistently, achieving hourly and daily targets and backing up struggling team members.
- Pruned and trained plants to achieve desired shape and size for maximum production potential.
- Maintained detailed records of all activities related to cultivation, harvest, processing, and inventory tracking.
Sales Representative, Merchandiser
BreakThru Beverage
St. Louis, MO
08.2019 - 11.2022
- Coordinated 375 customer accounts ensuring each retailer has the product and support they require
- Organized record of approximately 100 calls daily, products sold and account updates
- Perform store resets, merchandise stores, deliver sales takes, build and decorate displays, and manage inventory
Education
Bachelor's degree - Integrated Marketing and Communication
University of Mississippi
Oxford, MS05.2015
Skills
- Territory management
- Team collaboration
- Leadership
- Product knowledge
- Marketing
- Retail sales
- POS
- Merchandising
- Upselling
- Supervising experience
- Inventory management
- Communication skills
Certification
Driver's License
Timeline
Retail Sales Lead
Vuori Clothing
07.2024 - Current
Patient Care Specialist- Budtender
Rosemary Jane
11.2023 - 03.2024
Warehouse Specialist
Vibe-Cannabis
11.2022 - 11.2023
Sales Representative, Merchandiser
BreakThru Beverage
08.2019 - 11.2022
Bachelor's degree - Integrated Marketing and Communication
University of Mississippi
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