Nicole O'Dell
independence,MO
Summary
Retail sales lead with proven success in driving sales through merchandising and exceptional customer service. Expertise in inventory management and team collaboration. Committed to enhancing product visibility and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Sales Lead
HyperKC
Kansas City, Missouri
10.2025 - Current
- Led daily sales operations and ensured excellence in customer service.
- Assisted customers with inquiries, providing recommendations and swiftly resolving issues.
- Organized merchandising displays to enhance product visibility and drive sales.
- Collaborated with management to implement promotional strategies effectively.
- Managed inventory levels to ensure stock availability and meet customer demand.
- Tracked daily sales figures to identify trends and optimize inventory management.
- Maintained thorough knowledge of store policies regarding pricing, deals, payments, and returns. Ensured that the store was clean and organized at all times.
- Developed strong relationships with customers and building workers through effective communication skills.
- Performed cashier duties such as taking payments and processing returns and exchanges.
- Handled special orders from vendors and suppliers efficiently while maintaining accuracy.
ops associate
Savers Value Village
liberty, MO
02.2025 - 10.2025
- Organized merchandise displays to attract customer attention and drive sales
- Stocked shelves and racks with merchandise and ensured product displays were neat and orderly.
- Collaborated with team members to ensure optimal inventory levels and minimize stockouts.
- Trained new associates on store policies and procedures.
- Ensured cleanliness and organization throughout the store environment.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Participated in monthly team meetings to discuss operational improvements.
- Performed cash register and self checkout functions accurately and efficiently.
Team Member
Noodles & Company
Liberty , MO
08.2024 - 10.2024
- Coordinated with team members to deliver meals on time, contributing to efficient service.
- Operated cash register and processed customer transactions efficiently.
- Ensured cleanliness of dining area and kitchen equipment to enhance customer experience.
- Followed food safety procedures to maintain high hygiene standards.
- Executed opening and closing duties, including setting up displays, restocking items, and cleaning floors to support daily operations.
- Assisted at various stations to support team operations.
Front End Coordinator
TJMaxx
Liberty, Missouri
08.2022 - 04.2024
- Coordinated merchandise presentation with floor coordinators to enhance visual appeal.
- Handled cash register transactions to reduce customer wait times during peak hours.
- Monitored cash drawers to ensure adequate supply and assisted in cash management tasks.
- Coached newly hired employees on front-end operations and customer service protocols.
- Addressed customer inquiries via phone, transferring calls to appropriate personnel.
- Managed customer issues effectively, ensuring prompt resolutions for satisfaction.
- Communicated daily operational needs with team members to optimize efficiency.
- Participated in brainstorming sessions to generate innovative ideas and solutions.
Basin Cashier
Hyvee
Liberty , Mo
10.2021 - 06.2022
- Assisted customers with product inquiries and provided friendly service.
- Collaborated with front-end staff to assist customers at Front checkout.
- Maintained cleanliness and organization of Basin checkout area and surrounding spaces (sinks, counters, shelves, etc...)
- Stocked shelves and replenished merchandise to maintain product availability for shoppers.
- Fulfilled additional responsibilities as instructed by management.
- Worked independently to complete tasks without management supervision.
Associate
McDonald's
Liberty, Missouri
04.2021 - 10.2021
- Processed customer transactions swiftly at cash register, ensuring accuracy.
- Delivered friendly service to assist customers with order fulfillment.
- Trained new associates on store operations, policies, and procedures.
- Worked alongside team members to enhance productivity and efficiency.
- Arranged and replenished supplies to ensure easy access for staff and customers.
- Maintained cleanliness of store and equipment.
Education
High School Diploma -
Liberty Highschool
Liberty, MO05-2023
Associate of Arts - Illustration
Metropolitan Community College
Gladstone, MO08-2026
Skills
- Sales strategy development
- Product display optimization
- Inventory management
- Operational task management
- Cash handling
- Customer service
- Communication skills
- Team collaboration
- Retail team coordination
Timeline
Retail Sales Lead
HyperKC
10.2025 - Current
ops associate
Savers Value Village
02.2025 - 10.2025
Team Member
Noodles & Company
08.2024 - 10.2024
Front End Coordinator
TJMaxx
08.2022 - 04.2024
Basin Cashier
Hyvee
10.2021 - 06.2022
Associate
McDonald's
04.2021 - 10.2021
High School Diploma -
Liberty Highschool
Associate of Arts - Illustration
Metropolitan Community College