Wasife Hossain
Elmhurst
Summary
Dynamic Retail Sales Lead at NYA Consoles with a proven record of driving sales growth and elevating customer satisfaction. Skilled in sales strategy, customer engagement, and promotional initiatives that boosted foot traffic and revenue. Experienced in team leadership and operational excellence, with sharp critical thinking and decision-making abilities.
Strong background in tech and retail, enabling quick identification of customer needs and effective product matching. Adaptable in fast-paced environments, consistently delivering results while optimizing customer experiences and team performance.
Overview
4
4
years of professional experience
Work History
Retail Sales Lead
NYA Consoles
08.2021 - 07.2025
- Led daily sales operations, ensuring optimal customer experience and service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recommended complementary purchases to customers, increasing revenue.
- Analyzed inventory levels, coordinating restocking efforts to minimize stockouts.
- Implemented promotional strategies that increased foot traffic and enhanced brand visibility.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Implemented loss prevention strategies to minimize shrinkage and safeguard store profits.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Streamlined inventory management with diligent tracking, timely ordering, and accurate recordkeeping.
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
Education
Associate of Science - Biotechnology
Queensborough Community College
Oakland Gardens, NY12-2026
Skills
- Store operations
- Task delegation
- Sales strategy development
- Sales target achievement
- Customer service
- Critical thinking
- Decision-making
- Customer engagement
- Retail operations
- Extensive technological knowledge
- Sales expertise
- Marketing strategies
- Upselling strategies
- Market analysis
- Product merchandising
- Display maintenance
- Promotional planning
- Sales forecasting
- Driven work ethic
Languages
English
Native or Bilingual
Bengali
Professional Working
Additional Skills
Soldering and the ability to repair most electronics (e.g. computers, tv's, consoles, etc.)
Timeline
Retail Sales Lead
NYA Consoles
08.2021 - 07.2025
Associate of Science - Biotechnology
Queensborough Community College
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