Robert Craig
Las Vegas,NV
Summary
Dynamic retail professional with a proven track record at [WHSmith North America], excelling in retail operations and customer service. Skilled in Welcome To Las Vegas gift shop retail sales and retail display setup, I consistently enhance sales performance and customer satisfaction. My strong leadership and effective communication skills drive team success and elevate the shopping experience.
Overview
28
28
years of professional experience
Work History
Retail Sales Lead
WHSmith North America
Las Vegas, NV
02.2021 - Current
- Executed merchandise stocking to enhance product visibility and improve customer shopping experience.
- Streamlined cash register processes, contributing to a seamless checkout experience for customers.
- Developed and implemented visual merchandising strategies to enhance customer engagement.
- Analyzed sales data to identify trends, driving inventory management improvements.
- Managed inventory control operations to ensure efficient stock management.
- Oversees the execution of opening procedures (cash handling, POS readiness, and storefront setup) and closing closing procedures (cash reconciliation, secure deposit, and lockup) to ensure seamless daily operations.
- Consistently creates a welcoming environment through proactive engagement, clear communication, and timely problem resolution, resulting in positive customer experiences and repeat business.
Courtesy Clerk
Sprouts Farmer Market
Las Vegas, NV
12.2019 - 01.2021
- Provided exceptional customer service, ensuring positive shopping experiences for all guests.
- Maintained cleanliness and organization throughout store, enhancing overall appearance and safety standards.
- Assisted with bagging groceries, efficiently processing customer transactions at checkout stations.
- Collaborated with team members to restock shelves and display merchandise according to store guidelines.
Courtesy Clerk
Albertsons Grocery Store
Las Vegas, NV
05.2005 - 2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Caretaker
Self-employeed
Dallas, TX
02.2001 - 04.2003
- Provided compassionate care and support to clients, ensuring their comfort and well-being.
- Assisted with daily living activities, promoting independence and enhancing quality of life.
- Maintained a clean and safe environment, adhering to health and safety standards.
- Developed personalized care plans based on individual needs and preferences.
- Managed medication schedules for residents to ensure timely and accurate administration.
Computer Helpdesk Technician
Stream International
Dallas, TX
04.1998 - 02.2001
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing user experience and system reliability.
- Documented solutions for common technical issues to improve knowledge base accessibility and efficiency.
- Collaborated with team members to streamline ticketing process, resulting in improved response times for service requests.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
Luisville High
Lewisville, TX03-1994
Skills
- Store operations
- Task delegation
- Sales target achievement
- Sales team leadership
- Store opening and closing
- Store display management
- Cycle count audits
- Excellent communication
- Positive customer engagement
- Goal driven
- Cash register operation
- Inventory and stocking
Timeline
Retail Sales Lead
WHSmith North America
02.2021 - Current
Courtesy Clerk
Sprouts Farmer Market
12.2019 - 01.2021
Courtesy Clerk
Albertsons Grocery Store
05.2005 - 2019
Caretaker
Self-employeed
02.2001 - 04.2003
Computer Helpdesk Technician
Stream International
04.1998 - 02.2001
High School Diploma -
Luisville High