Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Victoria Torres

Denton,TX

Summary

Passionate and people-focused sales lead with experience at Famous Footwear and in fitness settings. Known for creating positive, welcoming environments whether it’s helping customers find the right shoes or making sure gym spaces are clean, safe, and ready to go. Skilled in managing inventory, supporting and coaching teammates, jumping in to solve problems, and costumer service. I’m all about great service, smooth operations, and keeping things running efficiently while making people great.

Overview

1
1
year of professional experience

Work History

Retail Sales Lead

Famous Footwear
12.2024 - Current
  • Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
  • Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
  • Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
  • Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size.

Gym Attendant

East Texas Baptist University
05.2024 - 08.2024
  • Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
  • Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
  • Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
  • Customer service at the front desk, handling member check-ins, answering phone calls, and addressing any questions or concerns.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Supported events hosted at the gym, assisting with setup, tear-down, and other logistical tasks as necessary for successful execution.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.

Education

BBA - Marketing

Texas Women’s University
Denton, TX
05-2027

Associate of Applied Science - Political Science

Paris Junior College
Paris, Texas, TX
05-2023

Skills

  • Store operations
  • Task delegation
  • Store opening and closing
  • Key management
  • Customer service
  • Inventory management
  • Employee performance management
  • Cleaning proficiency
  • Team player attitude
  • Cash handling experience

Accomplishments

  • Trained and mentored new team members, improving onboarding efficiency and team performance.
  • Increased customer satisfaction scores by consistently delivering personalized service and resolving issues.
  • Led sales floor during peak hours, contributing to store exceeding monthly sales goals.
  • Maintained organized stockroom and accurate inventory.
  • Promoted add-on sales and loyalty sign-ups, boosting transaction value.
  • Ensured cleanliness and safety of gym equipment and facilities.
  • Assisted members with questions about equipment use and events.
  • Managed front desk tasks including check-ins and membership inquiries with professionalism.
  • Supported gym staff during busy hours and special events to keep operations running smoothly.

Affiliations

  • Pioneer Soccer Club
  • LULAC
  • Intramural Sports

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Retail Sales Lead

Famous Footwear
12.2024 - Current

Gym Attendant

East Texas Baptist University
05.2024 - 08.2024

BBA - Marketing

Texas Women’s University

Associate of Applied Science - Political Science

Paris Junior College

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Victoria Torres