April McCallister
Wichita,Ks
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Operations Supervisor I
Wichita Transit
05.2016 - Current
- I monitor 50 plus drivers
- Make sure the schedule is done for the next day
- Do driver discipline, detours, Special events, accident, keeping track of mileage, Pre-employment drive tests and interviews, Answer multi line phone system, Provide excellent customer service Enter data into data base, End of the day closeout.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Transit Bus Operator
Wichita Transit
02.2015 - 05.2016
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Education
Associate of Arts - General Studies
Ashworth College
Norcross, GA08.2024
High School Diploma -
Penn Foster Career School
Scranton, PA01.2007
Skills
- I am able to operate a 2-way radio to communicate Answer multi phone line Provide customer with information about bus routes Excellent Customer service Have completed Smith System Training
- Manage detours
- Training and mentoring
- Goal-Oriented
- Schedule development
- Multitasking
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Organizational Skills
- Active Listening
- Self Motivation
Communication Skills
I have been an Operations Supervisor I for 8 years. I am well liked by the drivers I supervise. I am able to operate a 2-way radio to communicate with the drivers while they are on route.
Leadership Experience
I supervise 50 plus drivers every day while I’m at work.
References
available on request
Timeline
Operations Supervisor I
Wichita Transit
05.2016 - Current
Transit Bus Operator
Wichita Transit
02.2015 - 05.2016
Associate of Arts - General Studies
Ashworth College
High School Diploma -
Penn Foster Career School
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