April Mccandless
Sheetz
Harmony,NC
1
Certification
10
years of professional experience
Dynamic Night Manager skilled in conflict resolution, employee training, and workflow efficiency. Proven ability to manage emergency situations and drive quality assurance, ensuring smooth operations and high customer satisfaction.
Work History
Night Manager
1 Year 4 Months- Resolved customer questions and complaints during overnight shifts, enhancing guest satisfaction.
- Handled emergency situations, including fires and medical incidents, to ensure safety. such as fires, medical emergencies or criminal activity.
- Enforced company policies and procedures among team members consistently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated cash handling procedures, ensuring accuracy and security.
- Monitored employee performance and provided constructive feedback for improvement.
- Trained new employees on safety protocols and operational procedures.
- Evaluated and modified services for quality assurance, developing work plans aligned with program goals.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Deli
1 Year 7 Months- Gained experience across multiple departments, including pharmacy, deli, meat, produce, grocery, apparel, HBA, toys, and sporting goods.
- Operated acash register, ensuring accurate transactions and maintaining customer satisfaction.
- Assisted customers in the pharmacy, supporting medication inquiries and ensuring timely service.
Customer Care Representative
5 Years 7 Months- Managed high-volume inbound calls to address customer inquiries.
- Assisted customers with product information and troubleshooting issues.
- Resolved complaints by providing effective solutions and timely follow-ups.
Education
Skills
Customer service
Cash handling
Operational procedures
Employee training
Team performance monitoring
Policy enforcement
Project management
Workflow efficiency
Troubleshooting issues
Customer engagement management
Multi-department management
Cross-functional team leadership
Documentation and reporting
Strong leadership
Time management
Adaptability to change
Conflict resolution
Team building capacity
Computer skills
Documentation and reporting
Certification
- Servsafe Certification
Timeline
Night Manager
Sheetz
05.2025 - 09.2026Read More
Deli
Walmart
04.2023 - 11.2024Read More
Customer Care Representative
Lowes Contact Center
02.2017 - 09.2022Read More
North Iredell High School
Read More