Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Highlights
Timeline
Generic

April McClain

Fort Worth,TX

Summary

4+ years of Management Operations 8+ years in Healthcare 20+ years in Customer Service Process Improvements Create Training Material/Study Guides Facilitate Training Classes Project Management Training/Microsoft Office Suite

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in provider relationships, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

13
13
years of professional experience

Work History

Confirmation Specialist

Renewal By Andersen
03.2018 - 08.2024
  • Review and verify accuracy of appointments set
  • Support Sales Managers & Project Consultants regarding in home consultations via calls, text, and emails
  • Review online appointment requests and update information as needed
  • Managed approximately 100+ inbound and outbound calls per day
  • Set approx 15+ appoints per month

Travel Team Manager

LogistiCare Solutions
03.2012 - 03.2018
  • Contract negotiations with multiple lodging facilities for Medicaid recipients
  • Create Policy & Procedures based upon Medicaid/Medicare guidelines
  • Created and facilitated training for staff
  • Completed quarterly & yearly evaluations for staff
  • Prepared monthly and yearly financial statements
  • Conducted yearly financial audits

Transportation & Travel Manager

LogistiCare Solutions
03.2012 - 03.2018
  • Contract negations with transportation providers for Medicaid & Medicare recipients
  • Maintain transportation provider network to provide adequate coverage for clients
  • Create Policy & Procedures based on Medicare Guidelines
  • Conducted quarterly transportation provider meetings to address successes and areas of opportunity
  • Completed quarterly & yearly evaluations for staff
  • Conducted monthly and yearly audits

Transportation Supervisor

LogistiCare Solutions
03.2012 - 03.2018
  • Assist with recruiting and hiring staff
  • Created and facilitated training for staff
  • Conducted quarterly transportation provider meetings to address successes and areas of opportunity
  • Contract negations with transportation providers for Medicaid & Medicare recipients
  • Co-Facilitated Customer Service Training
  • Facilitated Policy & Procedures training class

Assistant Transportation Coordinator Team Lead

LogistiCare Solutions
03.2012 - 03.2018
  • Created & Facilitated Where’s My Ride Training
  • Assist transportation providers with questions regarding their manifests
  • Handle escalations from clients and providers
  • Work with Social Workers regarding client’s transportation needs

Assistant Transportation Coordinator

LogistiCare Solutions
03.2012 - 03.2018
  • Coordinated transportation to achieve company customer service goals
  • Create routes for providers to transport clients
  • Assist clients with questions regarding the status of their transportation

Customer Service Representative

LogistiCare Solutions
03.2012 - 03.2018
  • Set appointments via inbound calls for Medicaid & Medicare Recipients
  • Handle customer complaints with one call resolutions
  • Conducted research for guarantors to verify receipt of statements, notify of account status

Customer Service Rep

AT&T Mobility
04.2011 - 02.2012
  • Assist existing and new customers with orders for cell phone and tv service
  • Assist with billing disputes
  • Delivered exceptional customer service for inquiries on active & delinquent accounts
  • Processed payments for goods and services

Education

AA - Biblical Studies

Kenneth Copeland Bible College
05.2023

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Management collaboration
  • Advanced communication

Accomplishments

  • Ambassador of Love, 01/22
  • Company Culture Award Recognition, 2023, 2024
  • Created and orchestrated the Spotlight Award Program
  • Assisted DHHS of Louisiana with Fraud, Waste, and Abuse Case to successfully eliminate a provider
  • Assisted in LogistiCare Audit & helped reduce audit findings by $1.5+ million

Professional Highlights

4+ years, 8+ years, 20+ years, Process Improvements, Create Training Material/Study Guides, Facilitate Training Classes, Project Management Training, Microsoft Office Suite

Timeline

Confirmation Specialist

Renewal By Andersen
03.2018 - 08.2024

Travel Team Manager

LogistiCare Solutions
03.2012 - 03.2018

Transportation & Travel Manager

LogistiCare Solutions
03.2012 - 03.2018

Transportation Supervisor

LogistiCare Solutions
03.2012 - 03.2018

Assistant Transportation Coordinator Team Lead

LogistiCare Solutions
03.2012 - 03.2018

Assistant Transportation Coordinator

LogistiCare Solutions
03.2012 - 03.2018

Customer Service Representative

LogistiCare Solutions
03.2012 - 03.2018

Customer Service Rep

AT&T Mobility
04.2011 - 02.2012

AA - Biblical Studies

Kenneth Copeland Bible College
April McClain