April McClardy
Adco Service
PHOENIX,AZ
Work Preference
Work Type
Full TimePart Time
Location Preference
On-SiteRemote
Location:
PHOENIX, AZ
Open to relocation:
Yes
Minimum Desired Compensation
$21/hr
Important To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offWork from home optionPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit Sharing
21
years of professional experience
Service consulting professional, skilled in developing client relationships and optimizing service delivery. Adept at identifying client needs and providing tailored solutions that drive satisfaction. Reliable team player with strong focus on achieving impactful results and adapting to changing environments.
Work History
Appliance Service Consultant
7 Years 7 Months- Train other staff members to perform work activities, such as using computer applications
- Training and Teaching Others
- Inspecting Equipment, Structures, or Materials
- Evaluating Information to Determine Compliance with Standards
- Communicated with customers and employees to address inquiries, provide information, and resolve complaints
- Making Decisions and Solving Problems
- Provided consultation and advice to team members on best practices and procedures.
- Operated various computer systems and software to complete daily tasks effectively.
- Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer
- Opened, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Reviewed files, records, and other documents to obtain information to respond to requests
- Collected relevant data to provide accurate responses to inquiries.
- Engaged with computer applications to perform administrative tasks efficiently.
- Analyzed situations to make informed decisions and resolve issues effectively.
- Handled equipment and devices to ensure smooth workflow and productivity.
- Processed information accurately to maintain organized records and data.
- Facilitated training sessions to enhance skills and knowledge of team members.
- Experience with: Microsoft Office software, Adobe Acrobat, Microsoft SharePoint, Google Sites, Desktop computers, Photocopiers, Scanners, Voice mail systems, Filing system software, Microsoft Excel, Microsoft Windows, Microsoft Word, Spreadsheet software, Web browser software, Word processing software, 10-key calculators, Microsoft Outlook, Data entry software, Microsoft Office
Customer Service Representative
3 Years 11 Months- Ensured timely resolution of customer problems through effective problem-solving and follow-up actions
- Maintained records of customer interactions, detailing inquiries, complaints, and actions taken
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Provided coaching and development support to team members to enhance their skills and performance.
- Conducted training sessions to educate team members on new processes and best practices.
- Oversaw and organized team activities to ensure efficient workflow and collaboration.
- Negotiated agreements and solutions to address disputes and improve relationships.
- Built and sustained positive relationships with colleagues and clients to enhance teamwork.
- Created documentation to ensure clarity and consistency in information handling.
- Updating and Using Relevant Knowledge
- Evaluated situations to make informed decisions and address challenges effectively.
- Analyzing Data or Information
- Evaluating Information to Determine Compliance with Standards
- Processing Information
- Sourced relevant information to support decision-making and strategy development.
- Engaged with various software applications to complete job responsibilities.
- Operated computer programs to facilitate daily tasks and improve productivity.
- Experience with: Microsoft Office software, Microsoft SharePoint, Zoom, Adobe Acrobat
Sous Chef
1 Year 5 Months- Scheduled employees for work. Ordered supplies for the restaurant. As well check the stock level for the restaurant using first in/first out dating all the products. I was the baker for the restaurant. Filled in as needed in the back of the house. Prepared food daily, ensuring freshness. Worked the front of the house by clearing tables and delivering food.
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Collaborated with head chef to develop seasonal menu offerings.
- Trained new cooks on food safety protocols and cooking techniques.
Collections
3 Years 2 Months- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
- Persuaded customers to settle outstanding balances on credit accounts, damage claims, or nonpayable checks, or to return merchandise
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advised customers on actionable steps and strategies for effective debt repayment
- Negotiated credit extensions for customers based on financial assessments
- Record information about financial status of customers and status of collection efforts
- Arranged debt repayment plans or established repayment schedules tailored to customers' financial situations
- Answer customer questions regarding problems with their accounts
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Receive payments and post amounts paid to customer accounts
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Utilized various computer software to manage data and improve efficiency.
- Analyzing Data or Information
- Evaluating Information to Determine Compliance with Standards
- Collected necessary information from customers to resolve account issues.
- Making Decisions and Solving Problems
- Processing Information
- Resolving Conflicts and Negotiating with Others
- Updating and Using Relevant Knowledge
- Experience with: Microsoft Excel, Internet browser software, Collection Data Systems CollectOne-Tiger, Autodialers
Education
Associate's Degree - Cooking and Related Culinary Arts, General
Skills
Technical assistance
Problem-solving techniques
Issue resolution
Complaint handling
Customer engagement
Client relationship management
Timeline
Appliance Service Consultant
Adco Service
01.2019 - 08.2026Read More
Customer Service Representative
Safeway Call Center
04.2011 - 03.2015Read More
Sous Chef
Yo Mommas Good Cookin
02.2009 - 07.2010Read More
Collections
American Express
08.2005 - 10.2008Read More
Scottsdale Culinary Institute
Associate's Degree from Cooking and Related Culinary Arts, General
Read More